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IBEX Global

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3.1

based on 11 Reviews

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IBEX Global Customer Service Associate (Csa) Interview Questions and Answers

Updated 24 Aug 2022

IBEX Global Customer Service Associate (Csa) Interview Experiences

1 interview found

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 24 Aug 2022

I applied via Indeed and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Customer Service Associate with a strong focus on providing exceptional service.

    • I have 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am highly skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

    • I have a proven track record of meeting and exceeding customer service targets.

    • I ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be expressive and honest. They will hire you if they see that you are confident

Top trending discussions

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Interview Tips & Stories
2w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Customer Service Representative Interview Questions & Answers

Telstra user image RAM SAGAR

posted on 27 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
    • Add your answer

Customer Service Associate Interview Questions & Answers

Aerial Telecom Solutions user image Anonymous

posted on 22 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How to install operating system?
  • Ans. 

    To install an operating system, you need to boot from the installation media and follow the on-screen instructions.

    • Insert the installation media (such as a USB drive or DVD) into the computer

    • Restart the computer and boot from the installation media

    • Follow the on-screen instructions to select language, partition the disk, and install the OS

    • Wait for the installation process to complete and then restart the computer

    • Answered by AI
    Add your answer
  • Q2. Difference between router & Switch
  • Ans. 

    Router connects multiple networks while switch connects devices within a network.

    • Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

    • Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

    • Router can determine the best path for data packets to travel between networks, while swi...

    • Answered by AI
    Add your answer

Skills evaluated in this interview

Customer Relation Officer Interview Questions & Answers

Bharti Airtel user image Pramod Raghav

posted on 18 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Job experience last company name
    • Add your answer
  • Q2. Job experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Last company name working day and job change

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 11 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Work experience and performance
    • Add your answer

Customer Service Associate Interview Questions & Answers

Verizon user image Anonymous

posted on 2 May 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
    • Add your answer
  • Q2. Looking for an opportunity to grow
    • Add your answer

Customer Service Representative Interview Questions & Answers

AT&T user image Anonymous

posted on 1 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
    • Add your answer
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

    • Answered by AI
    Add your answer
  • Q2. Why do you want to work here?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills

Customer Support Executive Interview Questions & Answers

Aerial Telecom Solutions user image Benna Talari

posted on 21 Dec 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. General questions
    • Add your answer
  • Q2. General knowledge
    • Add your answer
  • Q3. Testing Knowledge on work
    • Add your answer
  • Q4. Network Structure
    • Add your answer
  • Q5. Desktop Support issues and troubleshoots
    • Add your answer

Interview Preparation Tips

Topics to prepare for Aerial Telecom Solutions Customer Support Executive interview:
  • Computer Hardware
  • Networking
  • System Administration
  • Active Directory
  • Team Leading
  • Ticketing
Interview preparation tips for other job seekers - Don't join this organisation.
No ontime salaries
No promotions or appraisals
No friendly employer / hr very rude and worst behaviour, while you ask for employment benefits.
No job security

Customer Support Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 9 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
No response

I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please share the New jobs

Customer Support Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 17 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Group discussion with 10 other people

Round 2 - HR 

(2 Questions)

  • Q1. Introduction to your self
    • Add your answer
  • Q2. Previous company experience
    • Add your answer
More about working at IBEX Global

IBEX Global Interview FAQs

How many rounds are there in IBEX Global Customer Service Associate (Csa) interview?
IBEX Global interview process usually has 1 rounds. The most common rounds in the IBEX Global interview process are HR.

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