Aerial Telecom Solutions Customer Support Executive Interview Questions and Answers

Group discussion with 10 other people

Q1. Introduction to your self
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Q2. Previous company experience
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One hour filling in certain details, attending questionnaires and solving puzzles.

Q1. HR general questions pn current role and scenario based queries.
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Q1. Why do you want to work here?
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Q2. Looking for an opportunity to grow
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Q1. How to solve customer problem
Ans. 
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's problem

• Empathize with the customer's situation

• Offer solutions that address the customer's needs

• Follow up to ensure the problem is resolved to the customer's satisfaction
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Q2. How to good service to customers
Ans. 
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
• Listen actively to customers and understand their needs

• Be empathetic and show genuine concern for their issues

• Provide timely and effective solutions to their problems

• Communicate clearly and effectively

• Follow up to ensure customer satisfaction

• Personalize the service to meet individual needs

• Be courteous a
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Q3. What to do so that the customer likes our services more
Ans. 
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
• Listen actively to their concerns and empathize with their situation

• Offer customized solutions that cater to their specific needs

• Provide prompt and efficient service to minimize wait times

• Follow up with customers to ensure their issues have been resolved

• Offer incentives or rewards for loyal customers

• Contin...read more
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Q4. Why whould the customer want to take our services
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Q5. Solve the customer problem
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Q1. Some grammmr and vocabulary test
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Q1. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss
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Q2. Why do you want to work here?
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Q1. Job experience last company name
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Q2. Job experience
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Q1. Myself, job profile
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Q2. What is job profile
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Q3. U have any experience
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