HP Global e-Business Operations Assistant Engineer Interview Questions and Answers

To get the eligible for interview you must be giving AMCAT.

Its based on project to Project.

Q1. Tell me about yourself
Ans. 
Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Passionate about providing excellent customer service

• Proven track record of achieving sales targets and KPIs
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Q2. What do you understand by shrinkage
Ans. 
Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• It is important for businesses to track and minimize shrinkage to maintain profitability.

• Examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses in revenue.

• Implementing security measures, ...read more
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Q3. What do you understand by attrition and how do we calculate the same. Why we devide opening and closing headcount with 2.
Ans. 
Attrition refers to the rate at which employees leave a company. It is calculated by dividing the sum of opening and closing headcount by 2.
• Attrition is the rate at which employees leave a company voluntarily or involuntarily.

• To calculate attrition, we add the opening headcount (number of employees at the beginning of a period) and closing headcount (number of employees at the end of a period) and divide by 2.

• The formu...read more
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Q4. What are the weightage for KPI's in your current organisation?
Ans. 
The weightage for KPI's in my current organization varies depending on the department and role, with a focus on sales targets, customer satisfaction, and employee performance.
• Sales targets are given a high weightage as they directly impact revenue generation.

• Customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates are also important KPIs.

• Employee performance indicators like productivi...read more
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Q5. What is the AHT? How do you calculate.? How do you reduce the AHT for an agent.
Ans. 
AHT stands for Average Handling Time. It is calculated by dividing the total talk time, hold time, and after-call work time by the total number of calls.
• AHT is calculated by adding the total talk time, hold time, and after-call work time, and then dividing by the total number of calls.

• To reduce AHT for an agent, focus on improving their efficiency in handling calls, providing proper training, and optimizing processes.

• F...read more
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Q1. Overcoming the unbalanced ways of handleing team
Ans. 
To overcome unbalanced ways of handling a team, focus on communication, setting clear expectations, providing support and feedback, and promoting a positive team culture.
• Improve communication by holding regular team meetings and one-on-one check-ins.

• Set clear expectations and goals for each team member to ensure everyone is on the same page.

• Provide support and resources to help team members succeed in their roles.

• Offer...read more
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Q2. Conflicts arise onto team
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Conflicts on a team can be addressed through open communication, conflict resolution techniques, and fostering a positive team culture.
• Encourage open communication among team members to address conflicts early on

• Use conflict resolution techniques such as active listening, compromise, and mediation

• Foster a positive team culture by promoting respect, collaboration, and empathy

• Lead by example and demonstrate effective con
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Q1. Tell me about yourself
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Q2. How well you can describe your communication skills
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Q1. Tell me about your self and about your work experience
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Q2. How did you manage to handle the tasks according to the position
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Q1. What is your role and responsibilities?
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Q2. Quality control and SLA?
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Q1. What is my role in the previous job?
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Q2. What do you know about R1 rcm?
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Q1. Dialer experience and sales background
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Q2. Tell me something about you and salary expectation
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Q1. Operations - Dineswee and BB Mishra
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Q1. Tell me about yourself
Ans. 
Experienced retail professional with strong leadership skills and a passion for customer service.
• Over 5 years of experience in retail management

• Proven track record of increasing sales and improving customer satisfaction

• Strong leadership skills, able to motivate and develop team members

• Passionate about providing excellent customer service

• Excellent communication and problem-solving abilities
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Q2. Tell me when the project u executed
Ans. 
I executed a project to streamline inventory management in a retail store.
• Implemented a new inventory tracking system to improve accuracy and efficiency

• Trained staff on how to use the new system effectively

• Conducted regular audits to ensure proper inventory levels

• Collaborated with vendors to optimize supply chain processes
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Q1. Why Concentrix u r chosibg
Ans. 
I am choosing Concentrix because of its reputation for providing excellent customer service and career growth opportunities.
• Reputation for excellent customer service

• Career growth opportunities

• Positive reviews from current and former employees
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Q2. Why should I hire u
Ans. 
I have a proven track record of leadership, problem-solving, and team-building skills that make me a strong candidate for this role.
• I have X years of experience in a leadership role, where I successfully managed a team of employees and exceeded performance goals.

• I am highly skilled in problem-solving and have a track record of implementing innovative solutions to improve efficiency and productivity.

• I have strong commun...read more
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