HP Global e-Business Operations Non Voice Process Associate Interview Questions and Answers

Q1. Checking your Communication and English speaking skills
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Q1. Second round same lead HR gonna take interview and they check your communication
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Q1. Good communication, your educational background, yourself introduction, ,multiple cross questions they ask you have to answer properly about you and the role your going to work
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Q1. Tell me about your self
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Q2. What is concentrix
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Concentrix is a global business services company specializing in customer engagement and improving business performance.
• Concentrix provides services such as customer care, technical support, and sales.

• It operates in over 40 countries and has over 225,000 employees worldwide.

• Concentrix helps businesses enhance customer experience and drive operational efficiency.
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Q3. What is your weakness
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Q4. What is your strength
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Q5. Why should be hire you
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Q1. Fav colour, fav actor,
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Q1. Self introduction Why you wanted to job ? About BPO sector ?
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Q1. Typing test I reached 25wpm and 98 accuracy
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Q2. Topic on own I said about women empowerment
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Q1. Option on online shopping? Online shopping is flexible and easier in many ways . Mostly, now a days people are choosing online shopping because of their busy schedule. There are advantage and disadvantage ...read more
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Q1. Self introduction
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Q2. Customer services
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Q3. Salary expectation
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Q4. Self introducing
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Q5. Tak about any Memorable day in our life
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Q6. What is the Custumer care
Ans. 
Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.
• Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to enhance satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering technic...read more
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Q1. How do you know that company
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Q2. Why should hire you
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Q3. Why interest to non voiceprocess role
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Q4. How many interviews attend in few years
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Q5. Tell me about yourself
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First they'll give you any topic based upon the situation

Random topics,so we need to type the answer for their questions

Amcat Test( which have 1 paragraph to write)

Versant Test ( which have grammar questions and email writing)

Q1. Ops round (manager round)
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Q2. Tell me about yourself?
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Q3. What do you know about process you are applying for?
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Q4. Are comfortable doing night shift and rotational shifts?
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Q5. Why do you want to join concentrix?
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Q6. Why should we hire you as a fresher for this role?
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Q7. Are you able to manage yourself with offered salary?
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Q8. How do you manage angry customer over the chat?
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