HP Global e-Business Operations Printer Engineer Interview Questions and Answers

Q1. Why you are looking for a new job now?
Ans. 
Seeking new challenges and growth opportunities in a supportive environment.
• Looking to expand my skill set and knowledge in a new role

• Interested in working with a different team or company culture

• Seeking better work-life balance or career advancement

• Want to contribute to a company that aligns with my values and goals
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Q2. Why you become interested in our company?
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Nice experience with panel

Q1. What is os ?
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Q2. What windows ?
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
Ans. 
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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Q1. Regarding pervious experience
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Q2. Roles and responsibilities
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Q1. Regarding Os issues
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Q2. Wifi issues network issue
Ans. 
Wifi issues can be caused by various network issues such as signal interference, outdated drivers, or incorrect network settings.
• Check for signal interference from other electronic devices

• Update wifi drivers on the device

• Verify correct network settings such as SSID and password

• Restart the router and device

• Check for firmware updates on the router
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Q1. FSMO Role, DHCP, MDM, MTD, JAMF, Windows Troubleshooting, Mac Troubleshooting
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Q2. Good Communication and BPO IT Experience
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Q3. Ticketing Tool Any Snow
Ans. 
Snow is a ticketing tool used for IT support management.
• Snow helps in tracking and managing IT support requests

• It allows for easy communication between IT support and end-users

• Snow provides analytics and reporting features for IT support performance

• Examples of Snow ticketing tool include ServiceNow and Jira Service Desk
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Apptitude question to check your communicational skills.written and verbal.

Q1. What is virtual private network
Ans. 
A virtual private network (VPN) extends a private network across a public network, allowing users to send and receive data securely.
• Encrypts data to ensure privacy and security

• Allows users to access a private network remotely

• Masks IP address to protect user's identity

• Commonly used for remote work, accessing geo-blocked content, and enhancing online security

• Examples include NordVPN, ExpressVPN, and CyberGhost
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Q2. What is vlan,vlan port modes
Ans. 
VLAN stands for Virtual Local Area Network. VLAN port modes determine how a switch port behaves in relation to VLANs.
• VLAN is a logical grouping of devices on the same network segment

• VLAN port modes include access, trunk, and hybrid

• Access mode assigns a port to a specific VLAN

• Trunk mode allows the port to carry traffic for multiple VLANs

• Hybrid mode allows the port to carry both tagged and untagged traffic
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Q3. How would you troubleshoot when there is no internet connection
Ans. 
To troubleshoot no internet connection, check physical connections, restart devices, verify settings, and contact ISP.
• Check physical connections (cables, modem, router)

• Restart devices (modem, router, computer)

• Verify network settings (IP address, DNS servers)

• Contact Internet Service Provider (ISP) for assistance
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Q1. Tell me about your self
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Q2. What are your orevious experience.
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Q3. What are your strengths and weakness.
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Q4. Imaginary question to check communicational skill..
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Q1. About desktop support
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Q2. About networking
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Q3. What commands does we user for shortcuts
Ans. 
The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.
• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command
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Q4. What is theexpecting salary
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Q5. When the windows update will happen in month
Ans. 
Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.
• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues
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