HGS TECHNOLOGIES Customer Service Executive Interview Questions and Answers

Q1. Self introduction
Add your answer
Q2. Explain about anything
Ans. 
I will explain the process of troubleshooting a technical issue.
• Identify the issue reported by the customer

• Ask relevant questions to gather more information

• Research possible solutions

• Implement the solution and test it

• Follow up with the customer to ensure the issue is resolved
Answered by AI
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Tell me about yoursel
Add your answer

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
Answered by AI
Add your answer
Q2. How you'll handle an angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, and follow up.
• Listen to the customer's concerns without interrupting

• Empathize with their frustration and apologize for the inconvenience

• Offer solutions to address their issue and make things right

• Follow up to ensure the problem has been resolved to their satisfaction
Answered by AI
Add your answer

Q1. Don't wish to put here
Add your answer

Q1. Don't wish to put here
Add your answer

They have provided their structure based inquiry, I have given right answered according to my knowledge.

Q1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD matrix, project knowledge, Customer management knowledge, CRM knowledge (understanding & how to handle their own application)
Add your answer

It’s normal include logical ,maths English verbal questions

Q1. OOP concept,what is object ,class abstraction,interface type of interface with examples
Add your answer

Q1. Tell me about your self ,your strength and weakness , scenario based questions
Add your answer

Good

Q1. What are your salary expectations?
Add your answer
Q2. Tell me about yourself.
Add your answer
Q3. Why are you looking for a change?
Add your answer
Q4. Where do you see yourself in 5 years?
Add your answer