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I applied via Walk-in and was interviewed in Jan 2020. There was 1 interview round.
I am a Customer Service Executive.
My job is to provide assistance and support to customers.
I handle customer inquiries, complaints, and feedback.
I ensure customer satisfaction and retention.
I may also be responsible for sales and upselling.
Examples of industries I may work in include retail, hospitality, and telecommunications.
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posted on 19 May 2024
I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.
I will explain the process of troubleshooting a technical issue.
Identify the issue reported by the customer
Ask relevant questions to gather more information
Research possible solutions
Implement the solution and test it
Follow up with the customer to ensure the issue is resolved
I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.
Good
I appeared for an interview in Mar 2023.
Networking IT support involves providing technical assistance to users with network-related issues.
Diagnosing and resolving network connectivity issues
Configuring network devices such as routers and switches
Monitoring network performance and identifying potential issues
Providing remote support to users
Collaborating with other IT professionals to maintain network security
Training users on network best practices
Staying u...
I appeared for an interview in Feb 2024.
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
I applied via Referral and was interviewed in Mar 2024. There were 4 interview rounds.
They have provided their structure based inquiry, I have given right answered according to my knowledge.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen to the customer's concerns without interrupting
Empathize with their frustration and apologize for the inconvenience
Offer solutions to address their issue and make things right
Follow up to ensure the problem has been resolved to their satisfaction
based on 3 reviews
Rating in categories
Process Consultant
30
salaries
| ₹1.5 L/yr - ₹3.6 L/yr |
Process Associate
25
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
Technical Support Engineer
16
salaries
| ₹1.8 L/yr - ₹4.2 L/yr |
Senior Process Consultant
14
salaries
| ₹2 L/yr - ₹3.5 L/yr |
Customer Relation Officer
10
salaries
| ₹1.2 L/yr - ₹2.5 L/yr |
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