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Hexaware Technologies Customer Care Executive Interview Questions and Answers for Experienced

Updated 15 Feb 2025

Hexaware Technologies Customer Care Executive Interview Experiences for Experienced

4 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle high-pressure situations and resolve customer issues efficiently

    • Proficient in using CRM software and other customer service tools

    • Received multiple awards for outstanding customer satisfaction ratings

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
  • Ans. 

    No, I do not have any exams scheduled in the next six months.

    • No, I do not have any exams coming up in the next six months.

    • My focus is on my work as a Customer Care Executive at the moment.

    • I am fully committed to my role and responsibilities in this position.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Customer Care Executive Interview Questions Asked at Other Companies for Experienced

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Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

I appeared for an interview before Dec 2020.

Interview Questionnaire 

1 Question

  • Q1. Why you want to join BPO field

Interview Preparation Tips

Interview preparation tips for other job seekers - The simple answer I love to interact with different kind of people and want to improve my communication skills.

Hexaware Technologies interview questions for designations

 Non Voice Customer Care Executive

 (1)

 Customer Support Executive

 (4)

 Customer Service Executive

 (3)

 Senior Customer Executive

 (1)

 Senior Customer Service Executive

 (3)

 Customer Service Representative

 (1)

 Customer Support Associate

 (1)

 Customer Service Associate

 (1)

What people are saying about Hexaware Technologies

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Interview questions from similar companies

I applied via Referral and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Related to AR profile like on denials in medical billing
  • Q2. Related my previous experience
  • Q3. Stability

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident & positive whoever face your interview

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal details asked.
  • Q2. How did I get to know about the job opportunity
Round 2 - One-on-one 

(3 Questions)

  • Q1. Every question possible.
  • Q2. I was asked about Salary expectation.
  • Q3. Can I join immediately

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to have fun and don't want job security,then one can work there.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English, Mathematics, Computers

Round 3 - One-on-one 

(1 Question)

  • Q1. All about your previous experience, why do you want to join Optum, understanding of claims and healthcare.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and good luck. Prepare yourself well for aptitude test.

Interview Questionnaire 

3 Questions

  • Q1. They asked to tell something about myself it's a general question..
  • Q2. Why did you quit your previous job
  • Q3. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Depending on our necessity and need we should handle the interview situation.... All the best to all.....
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tel me about self experience, looking for communication
  • Q2. Previous experience ,where r u coming from
  • Q3. Nothing salary discussion
Round 3 - Group Discussion 

General topic continues speaking expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - They looking for excellent communication, looking for Chennai candidate
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Included math,english, reasoning

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about health insurance
  • Q2. Why we hire you
  • Ans. 

    I bring a unique combination of experience, skills, and leadership qualities that will drive success for the company.

    • Proven track record of successfully leading teams and achieving business goals

    • Strong strategic planning and decision-making skills

    • Excellent communication and interpersonal abilities

    • Innovative thinker with a focus on driving growth and profitability

    • Passionate about driving organizational success and foste

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive in front of interviewer

Hexaware Technologies Interview FAQs

How many rounds are there in Hexaware Technologies Customer Care Executive interview for experienced candidates?
Hexaware Technologies interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the Hexaware Technologies interview process for experienced candidates are One-on-one Round and HR.
How to prepare for Hexaware Technologies Customer Care Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hexaware Technologies. The most common topics and skills that interviewers at Hexaware Technologies expect are Customer Service, International Voice Process, inbound voice process, customer care and bpo.

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Hexaware Technologies Customer Care Executive Interview Process for Experienced

based on 3 interviews

Interview experience

4.3
  
Good
View more
Join Hexaware Technologies Experience the impact across your digital ecosystem and beyond.
Hexaware Technologies Customer Care Executive Salary
based on 120 salaries
₹1 L/yr - ₹4.2 L/yr
13% less than the average Customer Care Executive Salary in India
View more details

Hexaware Technologies Customer Care Executive Reviews and Ratings

based on 43 reviews

3.3/5

Rating in categories

2.8

Skill development

3.1

Work-life balance

2.7

Salary

2.7

Job security

3.0

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 43 Reviews and Ratings
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