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Hexaware Technologies Customer Care Executive Interview Questions and Answers for Experienced

Updated 15 Feb 2025

Hexaware Technologies Customer Care Executive Interview Experiences for Experienced

4 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle high-pressure situations and resolve customer issues efficiently

    • Proficient in using CRM software and other customer service tools

    • Received multiple awards for outstanding customer satisfaction ratings

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
  • Ans. 

    No, I do not have any exams scheduled in the next six months.

    • No, I do not have any exams coming up in the next six months.

    • My focus is on my work as a Customer Care Executive at the moment.

    • I am fully committed to my role and responsibilities in this position.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Customer Care Executive Interview Questions Asked at Other Companies for undefined

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Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

I was interviewed before Dec 2020.

Interview Questionnaire 

1 Question

  • Q1. Why you want to join BPO field

Interview Preparation Tips

Interview preparation tips for other job seekers - The simple answer I love to interact with different kind of people and want to improve my communication skills.

Hexaware Technologies interview questions for designations

 Non Voice Customer Care Executive

 (1)

 Customer Support Executive

 (4)

 Customer Service Executive

 (3)

 Senior Customer Executive

 (1)

 Senior Customer Service Executive

 (3)

 Customer Service Associate

 (1)

 Customer Support Associate

 (1)

 Customer Service Representative

 (1)

Customer Care Executive Jobs at Hexaware Technologies

View all

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Introduction initiated by 3 people. 2 people starts technical discussion. 1 started managerial discussion

Round 3 - HR 

(2 Questions)

  • Q1. Normal HR questions. Why to leave current company? Etc why wipro? Salary negotiation
  • Q2. Why join wipro and not other?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready for all your answers on resume. Dont fake resume.

I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. I have been asked about what do u understand by accounts payable ?
  • Ans. 

    Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.

    • Accounts payable is a liability on the balance sheet.

    • It is recorded when a company receives an invoice from a vendor or supplier.

    • Payment terms are negotiated between the company and the vendor, such as net 30 or net 60.

    • Examples of accounts payable include rent, utilities, and inventory purchases.

    • Accounts payab...

  • Answered by AI
  • Q2. Definition of accounting
  • Ans. 

    Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.

    • Accounting involves recording financial transactions such as sales, purchases, and payments.

    • It also involves classifying these transactions into categories such as assets, liabilities, and equity.

    • Finally, accounting involves summarizing this information in financ...

  • Answered by AI
  • Q3. What is a credit note and debit note
  • Ans. 

    A credit note is a document issued by a seller to a buyer, indicating that a refund or credit has been made to the buyer's account. A debit note is a document issued by a seller to a buyer, indicating that a debit has been made to the buyer's account.

    • A credit note is issued when a seller owes money to a buyer, such as when a product is returned or a discount is given.

    • A debit note is issued when a buyer owes money to a ...

  • Answered by AI
  • Q4. Learn some journal entries as well if u are looking for AP or AR profiles

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good but salary is worst here they won't give u more then 1,60k as a fresher and not more then 2.5k If u r experienced
Worst company

I applied via Naukri.com and was interviewed before May 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked about IND AS 115 & 116 and whatever is there in resume.

Interview Preparation Tips

Interview preparation tips for other job seekers - Your introduction is very important. The more elaborative introduction you will give, the more confident you will look to the interviewer. Your introduction can cover your complete resume, whatever you did in your last job/articleship/internship, wherever you represented your school, academic qualification, etc.. They basically evaluate your communication skill and how much you are comfortable working in corporate environment and also, if you are comfortable in relocating yourself. All the very best.

I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About work experience in tge past...comm skills as well

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and know your skills and explain well..less grammer error advice

I applied via Naukri.com and was interviewed in Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was all related to my field that is datacenter

Interview Preparation Tips

Interview preparation tips for other job seekers - The first round was the telephonic one which was all about technical and further clearing the round was asked for face to face interview with the manager where the further general questions were asked about the family background ad then further more into depth of technical knowledge Related to my field and then after clearing the round there was another interview with general manager And then further HR round

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. I was having experience in accounts payable so I was interviewed about the same process only. They will ask questions about what knowledge you are having in AP .
  • Q2. 3way match PO,2way match PO .Basic accounting questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident about the process for which you are about to apply. Just have a good knowledge about what experience you are carrying.

Hexaware Technologies Interview FAQs

How many rounds are there in Hexaware Technologies Customer Care Executive interview for experienced candidates?
Hexaware Technologies interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the Hexaware Technologies interview process for experienced candidates are One-on-one Round and HR.
How to prepare for Hexaware Technologies Customer Care Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hexaware Technologies. The most common topics and skills that interviewers at Hexaware Technologies expect are Customer Service, International Voice Process, inbound voice process, customer care and bpo.

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Hexaware Technologies Customer Care Executive Interview Process for Experienced

based on 3 interviews

Interview experience

4.3
  
Good
View more
Join Hexaware Technologies Experience the impact across your digital ecosystem and beyond.
Hexaware Technologies Customer Care Executive Salary
based on 118 salaries
₹1.1 L/yr - ₹4.5 L/yr
15% less than the average Customer Care Executive Salary in India
View more details

Hexaware Technologies Customer Care Executive Reviews and Ratings

based on 41 reviews

3.4/5

Rating in categories

2.9

Skill development

3.0

Work-life balance

2.6

Salary

2.8

Job security

3.0

Company culture

2.7

Promotions

2.7

Work satisfaction

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