Premium Employer

i

This company page is being actively managed by HCLTech Team. If you also belong to the team, you can get access from here

HCLTech Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

HCLTech Customer Service Assistant Interview Questions and Answers

Updated 14 May 2023

HCLTech Customer Service Assistant Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to work in HCL
Round 3 - HR 

(2 Questions)

  • Q1. Typing test was taken write 2 minutes around 500 word on any topic given
  • Q2. Speak 2 minutes on any topic
  • Ans. 

    The Importance of Time Management

    • Time management is crucial for success in both personal and professional life

    • It helps in prioritizing tasks and achieving goals efficiently

    • Effective time management reduces stress and improves work-life balance

    • Examples of time management techniques include creating to-do lists, setting deadlines, and delegating tasks

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get stressed they just hire you seeking your experience if you are fresher try to get a good typing speed and communication skills

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What makes you the ideal candidate for this position?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • Extensive experience in customer service roles

    • Excellent communication skills

    • Strong problem-solving abilities

    • Passion for helping customers

    • Proven track record of resolving customer issues efficiently

  • Answered by AI
Round 2 - Verscent 

(1 Question)

  • Q1. They will Voice test
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about your self, what are languages you know, what do you know about phone pe
  • Ans. 

    I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.

    • Fluent in English, Hindi, and Spanish

    • Knowledge about PhonePe's services and features

    • Experience in customer service roles

  • Answered by AI
Round 4 - Typing Test 

(1 Question)

  • Q1. They will check our typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not feel nervous; instead, be confident. If you experience fear and anxiety, you may be eliminated in the first round.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - Assignment 

This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Round 2 - Aptitude Test 

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

Round 3 - Group Discussion 

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

Round 4 - Case Study 

This could involve analyzing a real-world business scenario and presenting your recommendations.

Round 5 - Technical 

(2 Questions)

  • Q1. This is an interview with technical experts to assess your technical knowledge and skills.
  • Q2. HR Round:

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Punctual: Arrive on time or even a few minutes early for your interviews.
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.

Before the Interview:

Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Assignment 

Hai iam ns,ramakrishna i can compately in dipoma in final deee branch 2023 in dipoma promated

Round 2 - Technical 

(3 Questions)

  • Q1. I can when in this companey
  • Q2. When apprament letter
  • Ans. 

    The question seems to be asking about the timing of an appointment letter.

    • An appointment letter is typically sent out before a scheduled meeting or interview.

    • It is important to confirm the timing and details mentioned in the appointment letter.

    • If the appointment letter is not received on time, it is advisable to follow up with the sender.

  • Answered by AI
  • Q3. Monday i can jain in this companey

Interview Preparation Tips

Interview preparation tips for other job seekers - wipro companey i can apply in post custmar care extive thanku in hr
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self.
  • Q2. Why want to join this job.
  • Ans. 

    I want to join this job because, I want to grow my career and enhance my skile and being a self independent

  • Answered Anonymously
  • Q3. What is your weakness and strength?
  • Ans. 

    My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.

  • Answered Anonymously
  • Q4. What are your career goals?
  • Q5. Tell me about your family background
  • Ans. 

    A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation

  • Answered Anonymously
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was a versant round from Pearson.

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
Round 3 - HR 

(1 Question)

  • Q1. Basic salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for Versant as this is the entry point for it.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Assignment 

Short-answer questions, story-based questions, and aptitude tests:

Round 2 - Coding Test 

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Create a plan: Before you start looking for a job, make a plan and set goals.

Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.

Research: Research companies in your industry and how they align with what you want in an employer.

Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.

Network: Networking can be a big help to job seekers.
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 5 interview rounds.

Round 1 - Coding Test 

It was bad, its terrible company

Round 2 - HR 

(1 Question)

  • Q1. Worst company and worst HR
Round 3 - Technical 

(1 Question)

  • Q1. Most fake company and fake, horrible interview experience
Round 4 - Group Discussion 

Most third class job

Round 5 - One-on-one 

(1 Question)

  • Q1. Waste of time, horrible
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Work experience.
  • Q3. What do you see yourself in next 5 years?
  • Q4. Weakness and strength
Round 2 - HR 

(2 Questions)

  • Q1. In next 5 years.
  • Q2. What are yours goals? Weakness and strength. Know about company.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Java basics questions
  • Q2. Sql basics questions

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good

HCLTech Interview FAQs

How many rounds are there in HCLTech Customer Service Assistant interview?
HCLTech interview process usually has 3 rounds. The most common rounds in the HCLTech interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in HCLTech Customer Service Assistant interview?

Some of the top questions asked at the HCLTech Customer Service Assistant interview -

  1. Speak 2 minutes on any to...read more
  2. Typing test was taken write 2 minutes around 500 word on any topic gi...read more

Tell us how to improve this page.

HCLTech Customer Service Assistant Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Join HCLTech Find your spark and discover what drives you forward

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.5k Interviews
Accenture Interview Questions
3.8
 • 8.2k Interviews
Infosys Interview Questions
3.6
 • 7.6k Interviews
Wipro Interview Questions
3.7
 • 5.7k Interviews
Cognizant Interview Questions
3.8
 • 5.6k Interviews
Capgemini Interview Questions
3.7
 • 4.8k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.9k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
LTIMindtree Interview Questions
3.8
 • 3k Interviews
IBM Interview Questions
4.0
 • 2.4k Interviews
View all
HCLTech Customer Service Assistant Salary
based on 4 salaries
₹3.1 L/yr - ₹8.2 L/yr
98% more than the average Customer Service Assistant Salary in India
View more details

HCLTech Customer Service Assistant Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.0

Salary

5.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
Software Engineer
23k salaries
unlock blur

₹1.7 L/yr - ₹8 L/yr

Technical Lead
21.1k salaries
unlock blur

₹6.9 L/yr - ₹25 L/yr

Senior Software Engineer
15.7k salaries
unlock blur

₹4 L/yr - ₹16.6 L/yr

Lead Engineer
14.9k salaries
unlock blur

₹4.2 L/yr - ₹14 L/yr

Analyst
14.3k salaries
unlock blur

₹0.8 L/yr - ₹6.5 L/yr

Explore more salaries
Compare HCLTech with

TCS

3.7
Compare

Wipro

3.7
Compare

Accenture

3.8
Compare

Cognizant

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview