HCL Group Customer Support Executive Interview Questions and Answers for Experienced

Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
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Q2. Looper, it is an English movie
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Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
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Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
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Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
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Q1. Ask basic question.
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Q2. Introduce yourself
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Q3. Why did u left ur previois company.
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Time pass question, they just check your communication skill

Q1. Explain gap in your resume
Ans. But gap details should be asked after asking previous experiance details.
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Q1. Explain your previous roles and responsiblities
Ans. Explained detailed roles of previous companies
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Q1. Why should we hire you?
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Q2. What is customer support?
Ans. 
Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.
• Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

• It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

• Customer support can be offered through various channels such as p...read more
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Q1. Introduce yourself ?
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Q2. Which is your dream company?
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Q1. Tell about yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I have a deep understanding of customer needs and can effectively resolve their issues.

• I am skilled in using various customer support tools and software.

• I have received multiple positive feedback from customers for my exceptional ser...read more
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Q2. Your journey from your home to Wipro office
Ans. 
I commute to Wipro office by taking a bus and then walking for a few minutes.
• I live in a residential area near Wipro office.

• I usually take the bus from a nearby bus stop.

• The bus ride takes around 20 minutes.

• After getting off the bus, I walk for about 5 minutes to reach the office.

• The overall journey takes around 30 minutes.
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Q3. They will check your vocabulary. Whether you're good at vocabs or not. Some of the examples mostly asked by the interviewers
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Q4. Mississippi, Chlorophyll,Randevou, Aravalli
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Q5. They will ask you to speak for 3 min about anyone of your skills. Suppose they will ask you to speak on flexibility for 3 min or any other topics
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Q6. Work with your CV
Ans. Same thing. You have to speak about yourself.
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Maths and aptitudes , basic it questions

Q1. When will u join
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Q1. Real life customer service experience
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Listening skills typing test

Q1. Best memorable day
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