Google Operations Center Customer Support Executive Interview Questions and Answers

Q1. Self introduction
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Q2. Old company fortune information
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There was topic given for group discussion with a time limit of 10 mins

Q1. I was not able to attend it
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Q2. I was not selected for next round
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Q1. As you like ok
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Q2. Any question for me
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Q1. I am very confident . I am ready
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Q2. I am hard working.
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Q3. I am good listener
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Q4. I am cold gusy
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Q1. Tell me about your self
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Q1. Tell about your self?
Ans. First ofall thank you for giving this opportunity. My name is Sachin Sahani. I am currently living in my home town Ballia in Uttar Pradesh. Now, telling about my Schooling. I have completed my 10th from CBSE BOARD in 2017. I have completed my 12th from State Board. Now telling about my strength. I am a goal oriented person and I am always try to find a creative solution of problems within the limited time. Now telling ...read more
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Q2. How to sell any things to a customer?
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To sell anything to a customer, understand their needs, highlight the benefits, and create a sense of urgency.
• Listen to the customer's needs and tailor your pitch accordingly

• Highlight the benefits and unique selling points of the product

• Create a sense of urgency by emphasizing limited availability or time-sensitive deals

• Address any concerns or objections the customer may have

• Close the sale by asking for the customer's ...read more
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Q3. I think sell is tree. Like small plants to grow and last position of grows is hard and strong. That's like sell. We are sell anything to anyone. First ofall we know to customer what needs of customer. Then...read more
Ans. 
The question seems to be about the process of selling and understanding customer needs.
• Selling involves understanding the customer's needs and offering a solution

• The process of selling can involve identifying potential customers and reaching out to them

• Building relationships with customers can lead to repeat business and positive word-of-mouth

• Effective communication and active listening are important skills for a custo
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Q4. Are you Fresher or Experienced?
Ans. I am a Fresher. That's okk. Or You says Experienced.
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Q5. Tell about you experienced that your knowledge ?
Ans. Now tell you experienced details briefly and be confident don't nervous.
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
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Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
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Anything

Q1. How and how far is our company growing
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