Genpact Interview Questions, Process, and Tips

B.tech 2021 completed ece grup elecrical engeeniring kurnool

Techenical essu customer Care and problem solution informetion clarify

My name is mamatha my custamor problem is phone data problem and expaly tha telugu language clarify

Telling tha essu and clarify tha custor problem speeking telugu and english

Non vice proces is clarrify tha doudts and custamor promblem very important

Programing language solue tha issu programig #includ .in#

Q1. Electrical working is not working tha metrial
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Q2. My problem is my account is not link in aadhar card
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Q1. What is studing graduaction complete tha year
Ans. 
The question is asking about the completion year of graduation studies.
• The question is inquiring about the year in which the individual completed their graduation studies.

• The answer should mention the specific year in which the graduation was completed.

• It is important to provide accurate information regarding the completion year of graduation.
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Q2. Why tha non vice proccing technolagy
Ans. 
Non voice processing technology is used to handle tasks through written communication instead of verbal communication.
• Non voice processing technology is efficient for handling tasks that require detailed documentation or follow-up.

• It allows for better accuracy and clarity in communication as everything is written down.

• Examples include email support, chat support, data entry, and document processing.

• It is also useful fo...read more
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Q1. Develop tha metrial is not conneting problem soluction
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Q2. What about you english skills
Ans. 
I have excellent English skills, with a strong grasp of grammar, vocabulary, and communication.
• Fluent in spoken and written English

• Strong grammar and vocabulary

• Effective communication skills

• Experience in writing reports and emails

• Comfortable with conducting conversations in English
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B.tech ece branch electical computer egineering branch programing and electanic

Q1. Which year completed you study
Ans. 
I completed my studies in the year 2020.
• I completed my studies in 2020.

• I graduated in the year 2020.

• My academic journey ended in 2020.
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Q2. B.tech percentage out of 60% yes or no
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Gennpet company non vice proccing tacing telugu and english explain custamor problems

Q1. Any questions solue tha solution taking tha english and telugu
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Q2. Non vice proccing expirionce or not
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Q1. What is your self inctadection tell be
Ans. 
I am a dedicated and detail-oriented individual with strong communication skills and a passion for providing excellent customer service.
• Graduated with a degree in Business Administration

• Previous experience in customer service roles

• Proficient in Microsoft Office Suite

• Strong problem-solving skills

• Excellent communication skills
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Q2. Why are choosing tha non vice proccing job
Ans. 
I am choosing the non voice processing job because I excel in written communication and prefer working in a quiet environment.
• I have strong written communication skills

• I prefer working in a quiet environment

• I am detail-oriented and excel in tasks that require focus
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Q1. What are tha nowlegue
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Q2. Why are you from
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Q1. Can you introduce yourself?
Ans. 
I am a dedicated and detail-oriented professional with a background in process development and optimization.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working in cross-functional teams to streamline processes and improve efficiency.

• I am proficient in data analysis and have used tools like Excel and SQL to identify areas for improvement.

• I am a strong com...read more
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Q2. What is your current Cost to Company (CTC)?
Ans. 
My current Cost to Company (CTC) is $60,000 per year.
• My current CTC is $60,000 per year

• It includes my salary, bonuses, benefits, and any other compensation provided by the company

• I do not have any additional income sources outside of my CTC
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Q1. Tell me about yourself.
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Q2. What is accuracy, and how does it differ from precision?
Ans. 
Accuracy is how close a measurement is to the true value, while precision is how close repeated measurements are to each other.
• Accuracy refers to the closeness of a measured value to a standard or known value.

• Precision refers to the closeness of two or more measurements to each other.

• For example, hitting the bullseye on a target multiple times in a row would be both accurate and precise.

• If a measurement is accurate but...read more
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Q3. What are the key rules regarding gold investments?
Ans. 
Key rules for gold investments include diversification, understanding market trends, and considering storage costs.
• Diversify your investment portfolio to reduce risk

• Understand market trends and factors that influence gold prices

• Consider storage costs and security measures for physical gold investments
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Q4. What are the different types of accounting statements?
Ans. 
The different types of accounting statements include income statement, balance sheet, and cash flow statement.
• Income statement: Shows a company's revenues and expenses over a specific period of time.

• Balance sheet: Provides a snapshot of a company's financial position at a specific point in time, including assets, liabilities, and equity.

• Cash flow statement: Details the cash inflows and outflows of a company over a spec
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Q5. What is the concept of depreciation?
Ans. 
Depreciation is the allocation of the cost of a tangible asset over its useful life.
• Depreciation is a non-cash expense that reflects the decrease in value of an asset over time.

• It is used to spread the cost of an asset over its useful life, matching the expense with the revenue it generates.

• Common methods of depreciation include straight-line, double declining balance, and units of production.

• Example: A company purchas...read more
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Q6. What is the process of reconciliation?
Ans. 
Reconciliation is the process of comparing two sets of records to ensure they are in agreement.
• Reconciliation involves identifying discrepancies between the two sets of records.

• It often includes investigating the reasons for discrepancies and resolving them.

• Examples of reconciliation include bank statement reconciliation, inventory reconciliation, and financial statement reconciliation.
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Q7. What types of accruals will you post?
Ans. 
Accruals typically posted include expenses, revenues, interest, and taxes.
• Expenses accrued for services received but not yet paid for

• Revenues accrued for services provided but not yet invoiced

• Interest accrued on loans or investments

• Taxes accrued based on estimated liabilities
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Q1. What is your experience and current compensation (CTC)?
Ans. 
I have 5 years of experience in process development with a current CTC of $70,000.
• 5 years of experience in process development

• Current CTC of $70,000

• Experience in optimizing processes and improving efficiency
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Q2. What are your communication skills?
Ans. 
I have strong communication skills, both written and verbal, with the ability to effectively convey information and ideas.
• Excellent verbal communication skills demonstrated through clear and concise articulation of ideas

• Strong written communication skills shown through drafting clear and professional emails and reports

• Ability to actively listen and respond appropriately in conversations

• Experience in presenting informat...read more
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Q1. What is the accounts payable cycle?
Ans. 
The accounts payable cycle is the process of receiving, verifying, and paying invoices from vendors.
• Invoices are received from vendors for goods or services provided

• Invoices are verified for accuracy and approved for payment

• Payments are made to vendors within the agreed upon terms

• The cycle repeats for each invoice received
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Q2. Miro processing
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Q1. What are the implications of invoice deductions related to disputes?
Ans. 
Invoice deductions related to disputes can impact cash flow, customer relationships, and operational efficiency.
• Invoice deductions can lead to delayed or reduced payments, affecting cash flow.

• Disputes can strain relationships with customers, leading to potential loss of business.

• Resolving disputes can be time-consuming and resource-intensive, impacting operational efficiency.

• Examples: Deductions for damaged goods, inco
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Q2. What is the process of evolving reconciliation?
Ans. 
The process of evolving reconciliation involves identifying discrepancies, investigating root causes, implementing corrective actions, and monitoring progress.
• Identify discrepancies in financial records or accounts

• Investigate root causes of discrepancies, such as errors in data entry or miscommunication

• Implement corrective actions to address the root causes and prevent future discrepancies

• Monitor progress regularly to ...read more
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This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

This could involve analyzing a real-world business scenario and presenting your recommendations.

Q1. This is an interview with technical experts to assess your technical knowledge and skills.
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Q2. HR Round:
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The necessary information regarding the position of job

The Assessment based on the general information

The gd topic on hr response

Q1. Tell about yourself
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Q2. The expect salary
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Q3. The position of previous company
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Q4. Job role and function and skills
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Q5. About job hr function
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Q6. Time management
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Q1. Can you tell me about yourself?
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Q2. What do you know about the Order to Cash (O2C) process?
Ans. 
The Order to Cash (O2C) process involves all the steps from receiving a customer order to receiving payment.
• O2C process starts with receiving a customer order.

• It includes order processing, order fulfillment, and invoicing.

• The final step is receiving payment from the customer.

• Efficient O2C process ensures timely delivery and payment.

• Example: A customer places an order online, the order is processed, the product is shipp...read more
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Q1. How would you handle a situation in which you receive a difficult query or escalation from a customer?
Ans. 
I would remain calm, listen actively, empathize with the customer, and work towards finding a satisfactory solution.
• Remain calm and composed to handle the situation effectively

• Listen actively to understand the customer's query or concern

• Empathize with the customer to show understanding and build rapport

• Work towards finding a satisfactory solution by offering alternatives or escalating if necessary
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Q1. What is Deferred Defect
Ans. 
Deferred Defect is a software bug that is known but not fixed immediately, usually due to prioritization or resource constraints.
• Deferred defects are typically documented in a defect tracking system for future resolution.

• They are often categorized based on severity and impact on the system.

• Examples include minor UI issues, non-critical functionality bugs, or low-priority performance issues.
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Q2. Different types of Testing
Ans. 
Different types of testing include unit testing, integration testing, system testing, and acceptance testing.
• Unit testing focuses on testing individual components or modules of the software.

• Integration testing involves testing how different components work together.

• System testing checks the entire system as a whole.

• Acceptance testing ensures that the system meets the requirements of the stakeholders.

• Other types of test...read more
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Q3. Quality of a good Tester
Ans. 
A good Tester possesses attention to detail, critical thinking skills, and effective communication.
• Attention to detail: Ability to spot even the smallest of errors or inconsistencies in the software.

• Critical thinking skills: Ability to analyze complex problems and come up with creative solutions.

• Effective communication: Ability to clearly articulate issues and collaborate with team members to resolve them.
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Q1. Explain type of Test Strategy
Ans. 
Test strategy is a high-level plan to achieve testing objectives and goals.
• Defines scope, approach, resources, schedule, and tools for testing

• Outlines test levels, types, techniques, and environments

• Includes risk assessment, defect management, and communication plans

• Adapts based on project requirements and constraints
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Q2. Agile methodologies explain
Ans. 
Agile methodologies are a set of principles and practices that prioritize flexibility, collaboration, and continuous improvement in project management.
• Agile methodologies focus on iterative development, where projects are broken down into small increments and delivered in short cycles.

• Collaboration between cross-functional teams is emphasized, with regular communication and feedback loops to adapt to changing requireme...read more
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