Genpact Customer Service Officer Interview Questions and Answers for Experienced

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

• Customer support helps customers with their queries and concerns

• It provides a platform for customers to voice their opinions and feedback

• It helps in building customer loyalty and trust

• It can lead to increased sales and revenue

• Examples include technical support, product assistance, and billing inquiries

Depreciation is necessary to allocate the cost of an asset over its useful life.

• Depreciation helps in matching the cost of an asset with the revenue it generates.

• It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.

• Depreciation expense reduces taxable income, resulting in tax savings for companies.

• It helps in determining the true profitability and financial position of...read more

Performa is a performance monitoring tool for HPE 3PAR storage arrays.

• Performa provides real-time monitoring of storage performance metrics.

• It helps identify performance bottlenecks and optimize storage performance.

• Performa can generate reports and alerts based on user-defined thresholds.

• It can also be used for capacity planning and trend analysis.

• Examples of performance metrics monitored by Performa include IOPS, late