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Genpact Customer Service Officer Interview Questions and Answers

Updated 6 Dec 2023

Genpact Customer Service Officer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Hellow I am kartvya Raj Singh panwer

Interview questions from similar companies

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. About self introduction and details
  • Q2. And family background

Interview Preparation Tips

Interview preparation tips for other job seekers - I don't ask in hr manager in congizent in team and discuss the interview process

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 1. Why do you want to change?
  • Q2. 2. What is your goal?
  • Q3. 3. Critical project you have handled?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be yourself and provide short and to the point answer

I applied via Campus Placement and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. TELL ME ABOUT YOURSELF

Interview Preparation Tips

Interview preparation tips for other job seekers - JUST BE YOURSELF

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Add your question

Interview Preparation Tips

Interview preparation tips for other job seekers - Share your interview advice and tips

I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why Java is platform independent?
  • Ans. 

    Java is platform independent due to its bytecode and JVM.

    • Java code is compiled into bytecode which is platform-independent.

    • JVM (Java Virtual Machine) interprets the bytecode and executes it on any platform.

    • JVM acts as an abstraction layer between the Java code and the underlying hardware.

    • This allows Java programs to run on any platform that has a JVM installed.

    • For example, a Java program written on a Windows machine ca...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Java is platform-independent because it does not depend on any type of platform. Hence, Java is platform-independent language. In Java, programs are compiled into byte code and that byte code is platform-independent. ... Any machine to execute the byte code needs the Java Virtual Machine.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Details about old company
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions we’re asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join jobs are not what is potrade in the interview

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Spring container and beans
  • Q2. Annotations used in Springboot
  • Ans. 

    Annotations are used in Springboot to simplify configuration and reduce boilerplate code.

    • Annotations are used to define the behavior of Spring components

    • They can be used to define the scope of a bean, inject dependencies, and handle exceptions

    • Some commonly used annotations include @Component, @Autowired, and @ExceptionHandler

  • Answered by AI
  • Q3. Java 8 New Features and explanation
  • Ans. 

    Java 8 introduced several new features including lambda expressions, streams, and default methods.

    • Lambda expressions allow for functional programming and simplify code.

    • Streams provide a way to process collections of data in a functional style.

    • Default methods allow for adding new methods to interfaces without breaking existing implementations.

    • Other features include the Optional class, Date and Time API, and Nashorn Java

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What is your expected package

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare the topics thoroughly with working examples. Theoretical knowledge is not enough to really grasp the concepts.

Skills evaluated in this interview

Genpact Interview FAQs

How many rounds are there in Genpact Customer Service Officer interview?
Genpact interview process usually has 2 rounds. The most common rounds in the Genpact interview process are Resume Shortlist and One-on-one Round.

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Genpact Customer Service Officer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Genpact Customer Service Officer Salary
based on 6 salaries
₹3.1 L/yr - ₹5 L/yr
25% more than the average Customer Service Officer Salary in India
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