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based on 10.5k Reviews

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Flipkart Customer Support Associate Interview Questions and Answers

Updated 21 Aug 2022

Flipkart Customer Support Associate Interview Experiences

2 interviews found

I applied via Telegram and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. About yourself and your family your career and your study.
Round 2 - One-on-one 

(1 Question)

  • Q1. I already told as below .

Interview Preparation Tips

Topics to prepare for Flipkart Customer Support Associate interview:
  • Prepare yourself
  • Your weekend
  • About the vacation
Interview preparation tips for other job seekers - Hey this is vaishali goswami and i want to say about my interview of Flipkart it was good there was asked some questions about yourself and after that they gives you some topics related with you like - your last weekend , your favourite festival like this and you just speaks on the given topic for 2 min very fluently because they notice the grammitical mistake in your communication.
I think this advice will hepl in your interview.

I applied via Socical media and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work in flipkart
  • Q2. Why should I choice you for this job

Interview Preparation Tips

Topics to prepare for Flipkart Customer Support Associate interview:
  • Flipkart
  • Bpo Voice
Interview preparation tips for other job seekers - Don't panic be confidance and Speak Professional language

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What basic troubleshooting will you try if you are facing issues ... read more
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via AmbitionBox and was interviewed in Nov 2024. There were 8 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC.
Round 2 - HR 

(1 Question)

  • Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON.
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 4 - One-on-one 
Round 5 - Aptitude Test 

BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.

Round 6 - One-on-one 

(1 Question)

  • Q1. What are the interests of employees in the workplace?
  • Ans. 

    Employees in the workplace have a variety of interests that can include professional development, work-life balance, social connections, and personal growth.

    • Professional development opportunities such as training programs, workshops, and mentorship

    • Work-life balance initiatives like flexible schedules, remote work options, and wellness programs

    • Social connections through team-building activities, networking events, and c...

  • Answered by AI
Round 7 - Group Discussion 

How freely he communicates with others.

Round 8 - Assignment 

The company should be aware of the type of work he should prefer.

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2023.

Round 1 - Coding Test 

19 question usmein tha maine jawab Diya

Round 2 - One-on-one 

(3 Questions)

  • Q1. 19 question usmein tha maine jawab Diya
  • Q2. 19 question tha maine jawab Diya
  • Q3. Question to mujhe Yad Nahin Hai
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Newspaper Ad

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity. Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics.

Round 3 - Group Discussion 

Hard work is the key to success or is it?
Hard work vs smart work.
Fact vs Opinion: There are no facts only opinion.
Leader or Follower.
Innovation vs Invention: What's Important?
Is work-life balance just a myth?
Haste makes waste.

Round 4 - Assignment 

Verbal communication skills include choosing your words carefully and describing your qualifications clearly. Nonverbal communication skills include smiling, nodding, and making eye contact. Practice good communication in advance by observing your body language in front of a mirror.

Interview Preparation Tips

Interview preparation tips for other job seekers - Make use of networking and both online and non-online job search opportunities
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Introducing your self
  • Q2. Educational background and work experience
  • Q3. Job related question
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Mathematics, Reasoning English

Round 3 - One-on-one 

(3 Questions)

  • Q1. Described your achievements in communication skills
  • Ans. I work in IndiaMart as a part time Freelancer and this job really improved my skill to communicate with customer clearly and confidently.
  • Answered by Sagar Chaudhari
  • Q2. Why should we hire You
  • Ans. I have skill that u are looking for I have good listening skills and problem solving skill. I am quick learner and Hard working
  • Answered by Sagar Chaudhari
  • Q3. What's is your Qualifications and background
  • Ans. I have completed my graduation in Bsc from Amravati University. I belong to nuclear family,in my family apart from me my mother father and younger sister
  • Answered by Sagar Chaudhari

Interview Preparation Tips

Interview preparation tips for other job seekers - Never stop job searching, even when you’re employed.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction with the HR An old-age customer with full of hunger shouting how would you assist them?
  • Q2. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing test
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your favourite movie and why will you recommend others to watch it?
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

    • I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

    • I am a quick learner and can adapt to new situations easily.

    • I am a team player and enjoy collaborating with others to achieve common goals.

    • I am also proficient in using various customer support tool...

  • Answered by AI
  • Q2. Why do you want to join with us
  • Ans. 

    I am passionate about providing excellent customer service and believe that your company aligns with my values and goals.

    • I have experience in customer service and enjoy helping people

    • I have researched your company and am impressed with your commitment to customer satisfaction

    • I am excited about the opportunity to work with a team of dedicated professionals

    • I believe that this position will allow me to grow both personall

  • Answered by AI
  • Q3. How many years want to work with us
  • Ans. 

    I am interested in a long-term career with your company.

    • I am looking for stability and growth opportunities.

    • I am willing to learn and adapt to new challenges.

    • I am excited about the company's mission and values.

    • I am committed to providing excellent customer service.

    • I am open to exploring different roles within the company.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Face to face round with HR and also with manager sometimes

Flipkart Interview FAQs

How many rounds are there in Flipkart Customer Support Associate interview?
Flipkart interview process usually has 2 rounds. The most common rounds in the Flipkart interview process are Telephonic Call, One-on-one Round and Resume Shortlist.

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Flipkart Customer Support Associate Salary
based on 32 salaries
₹1.7 L/yr - ₹3.8 L/yr
5% less than the average Customer Support Associate Salary in India
View more details

Flipkart Customer Support Associate Reviews and Ratings

based on 9 reviews

3.3/5

Rating in categories

3.4

Skill development

3.7

Work-life balance

2.8

Salary

3.1

Job security

3.1

Company culture

2.8

Promotions

3.2

Work satisfaction

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