EXL Service Operative Interview Questions and Answers

Can AI replace Humans?

Q1. I was asked about RCM US Healthcare business and people management questions. Interview panel were very good and knowledgeable.
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Regarding senerios in Ops

Q1. Questions regarding to Medical coding
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Q1. About last jobs sucess and downfalls
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Q2. Give examples of anything to speak about
Ans. 
Examples of my experience as an Operations Manager
• Successfully implemented a new inventory management system resulting in a 20% reduction in waste

• Led a team of 15 employees to achieve a 98% customer satisfaction rating

• Developed and executed a cost-saving plan that reduced expenses by 15% in the first year

• Implemented a safety training program that reduced workplace accidents by 30%

• Managed a project to expand production
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Q1. Difference between Physician billing and hospital billing
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Q2. Ten KPIs in RCM
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Q1. How do you handle conflict within team members
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There will be excel, coding, English and logic test

Q1. About yourself, experience, education background, passion
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Logical, aptitude, English test

Q1. Why here. Some logical questions. Some behaviour questions
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Describe your process

Q1. How save file in excel
Ans. 
To save a file in Excel, click on the 'File' tab, select 'Save As', choose the location and format, and click 'Save'.
• Click on the 'File' tab in the top left corner of the Excel window.

• Select 'Save As' from the dropdown menu.

• Choose the location where you want to save the file.

• Select the desired format for the file (e.g. Excel Workbook, PDF, CSV).

• Click 'Save' to save the file in the selected location and format.
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