EXL Service Assistant Manager Operations Interview Questions and Answers for Experienced

Q1. Explain balance sheet to 5 year old
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A balance sheet is like a snapshot of all the things a company owns and owes at a specific point in time.
• A balance sheet shows what a company owns (assets) and what it owes (liabilities) at a specific point in time.

• Assets are things like money, buildings, equipment, and inventory that the company owns.

• Liabilities are things like loans, bills, and other debts that the company owes to others.

• The difference between assets...read more
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Typing test and group discussion and face to face and manager round

Q1. Tell about ur self
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Q2. And family background
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Q1. About last jobs sucess and downfalls
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Q2. Give examples of anything to speak about
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Examples of my experience as an Operations Manager
• Successfully implemented a new inventory management system resulting in a 20% reduction in waste

• Led a team of 15 employees to achieve a 98% customer satisfaction rating

• Developed and executed a cost-saving plan that reduced expenses by 15% in the first year

• Implemented a safety training program that reduced workplace accidents by 30%

• Managed a project to expand production
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Q1. Difference between Physician billing and hospital billing
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Q2. Ten KPIs in RCM
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Q1. How do you handle conflict within team members
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Q1. Attrition shrinkage , feedback mechanism
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Q2. Feedback mechanism
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There will be excel, coding, English and logic test

Q1. About yourself, experience, education background, passion
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