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eTeam Service Delivery Manager Interview Questions and Answers

Updated 15 Dec 2023

eTeam Service Delivery Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. How to get prompt response from clients.
  • Ans. 

    Maintain open communication channels, set clear expectations, provide timely updates, and prioritize client needs.

    • Establish regular communication channels with clients

    • Set clear expectations for response times

    • Provide timely updates on progress or issues

    • Prioritize client needs and address urgent issues promptly

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. How to deal with inactive clients and when you need to make a call to drop or continue.
  • Ans. 

    Inactive clients should be assessed based on their value to the business and efforts should be made to re-engage them before considering dropping them.

    • Evaluate the value of the client to the business in terms of revenue, potential for future business, and overall impact.

    • Attempt to re-engage the client through personalized communication, offers, or incentives.

    • Set clear expectations and deadlines for the client to become...

  • Answered by AI

Interview questions from similar companies

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking forward to meet.

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. It includes managerial round
Round 3 - HR 

(1 Question)

  • Q1. More on process related

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and if you are unaware of any answers be straight forward with answers
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Service Delivery management
Round 2 - One-on-one 

(1 Question)

  • Q1. Service Delivery management
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. What was the reason for leaving previous job
  • Q2. Better prospects
Round 2 - Technical 

(2 Questions)

  • Q1. Tell me something about your self and the achievements in previous jobs
  • Q2. Technical questions on your job profile
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Automation habdled
Round 2 - Technical 

(1 Question)

  • Q1. Approach on service desk delivery
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Ans. Kindly tell something different,not like your name and then your exprience.
  • Answered Anonymously
  • Q2. Define the current role

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How big my team and what was the type of daily challenges used handle
  • Q2. Transitions and other areas on delivery and project
Round 3 - One-on-one 

(1 Question)

  • Q1. Same questions as is in first round
Round 4 - HR 

(1 Question)

  • Q1. Current package and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Shouldn't compare with MNCs originated in other than from India, as management culture and treatment of people varies on various notes.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why TCS and not any other IT services
  • Ans. 

    TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.

    • TCS has a strong reputation for delivering innovative and reliable IT services

    • TCS has a global presence with a large pool of skilled professionals

    • TCS has a proven track record of successful project delivery for a wide range of clients

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - know about the organisation, it's culture, it's products and be yourself
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Manager role related questions

Round 2 - HR 

(2 Questions)

  • Q1. Introduction and background
  • Q2. Job responsibility on daily basis

Interview Preparation Tips

Interview preparation tips for other job seekers - I am looking for good opportunity and looking for manager role
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eTeam Interview FAQs

How many rounds are there in eTeam Service Delivery Manager interview?
eTeam interview process usually has 3 rounds. The most common rounds in the eTeam interview process are One-on-one Round and Resume Shortlist.
How to prepare for eTeam Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eTeam. The most common topics and skills that interviewers at eTeam expect are Client Handling, Client Interaction, Interpersonal Skills, MSP and Recruitment.
What are the top questions asked in eTeam Service Delivery Manager interview?

Some of the top questions asked at the eTeam Service Delivery Manager interview -

  1. How to deal with inactive clients and when you need to make a call to drop or c...read more
  2. How to get prompt response from clien...read more

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eTeam Service Delivery Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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eTeam Service Delivery Manager Salary
based on 21 salaries
₹7.8 L/yr - ₹15 L/yr
31% less than the average Service Delivery Manager Salary in India
View more details

eTeam Service Delivery Manager Reviews and Ratings

based on 7 reviews

1.8/5

Rating in categories

2.1

Skill development

2.3

Work-life balance

1.6

Salary

1.9

Job security

1.5

Company culture

2.1

Promotions

1.9

Work satisfaction

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