eTeam Service Delivery Manager Interview Questions and Answers

Maintain open communication channels, set clear expectations, provide timely updates, and prioritize client needs.

• Establish regular communication channels with clients

• Set clear expectations for response times

• Provide timely updates on progress or issues

• Prioritize client needs and address urgent issues promptly

Inactive clients should be assessed based on their value to the business and efforts should be made to re-engage them before considering dropping them.

• Evaluate the value of the client to the business in terms of revenue, potential for future business, and overall impact.

• Attempt to re-engage the client through personalized communication, offers, or incentives.

• Set clear expectations and deadlines for the client to become...read more