2 eTeam Service Delivery Manager Interview Questions & Answers | Complete Prep Guide 2025

eTeam Service Delivery Manager Interview Experiences

1 interview found

Service Delivery Manager Interview Questions & Answers

Anonymous

posted on 15 Dec 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. How to get prompt response from clients.

Ans.

Maintain open communication channels, set clear expectations, provide timely updates, and prioritize client needs.

Establish regular communication channels with clients
Set clear expectations for response times
Provide timely updates on progress or issues
Prioritize client needs and address urgent issues promptly

Answered by AI

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Round 3 - One-on-one

(1 Question)

Q1. How to deal with inactive clients and when you need to make a call to drop or continue.

Ans.

Inactive clients should be assessed based on their value to the business and efforts should be made to re-engage them before considering dropping them.

Evaluate the value of the client to the business in terms of revenue, potential for future business, and overall impact.
Attempt to re-engage the client through personalized communication, offers, or incentives.
Set clear expectations and deadlines for the client to become...

Answered by AI

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Interview Tips & Stories

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Interview questions from similar companies

Service Delivery Manager Interview Questions & Answers

HCLTech

Anonymous

posted on 27 Dec 2021

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking forward to meet.

Service Delivery Manager Interview Questions & Answers

TCS

posted on 30 May 2022

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. It includes managerial round

Add your answer

Round 3 - HR

(1 Question)

Q1. More on process related

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and if you are unaware of any answers be straight forward with answers

Service Delivery Manager Interview Questions & Answers

Hexaware Technologies

Abubacker Ismath Batcha

posted on 24 Apr 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

6-8 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Service Delivery management

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. Service Delivery management

Add your answer

Round 3 - HR

(1 Question)

Q1. Salary negotiation

Add your answer

Service Delivery Manager Interview Questions & Answers

Mphasis

Anonymous

posted on 22 Sep 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Technical

(2 Questions)

Q1. What was the reason for leaving previous job

Add your answer

Q2. Better prospects

Add your answer

Round 2 - Technical

(2 Questions)

Q1. Tell me something about your self and the achievements in previous jobs

Add your answer

Q2. Technical questions on your job profile

Add your answer

Service Delivery Manager Interview Questions & Answers

HCLTech

Anonymous

posted on 16 Apr 2024

Interview experience

Poor

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical

(1 Question)

Q1. Automation habdled

Add your answer

Round 2 - Technical

(1 Question)

Q1. Approach on service desk delivery

Add your answer

Round 3 - HR

(1 Question)

Q1. Salary negotiation

Add your answer

Service Delivery Manager Interview Questions & Answers

HCLTech

Anonymous

posted on 24 Jan 2022

Interview Questionnaire

2 Questions

Q1. About yourself

Ans. Kindly tell something different,not like your name and then your exprience.

Answered Anonymously

Add your answer

Q2. Define the current role

Add your answer

Service Delivery Manager Interview Questions & Answers

TCS

Anonymous

posted on 7 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. How big my team and what was the type of daily challenges used handle

Add your answer

Q2. Transitions and other areas on delivery and project

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Same questions as is in first round

Add your answer

Round 4 - HR

(1 Question)

Q1. Current package and expectations

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Shouldn't compare with MNCs originated in other than from India, as management culture and treatment of people varies on various notes.

Service Delivery Manager Interview Questions & Answers

TCS

Anonymous

posted on 30 Apr 2024

Interview experience

Average

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Why TCS and not any other IT services

Ans.

TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.

TCS has a strong reputation for delivering innovative and reliable IT services
TCS has a global presence with a large pool of skilled professionals
TCS has a proven track record of successful project delivery for a wide range of clients

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - know about the organisation, it's culture, it's products and be yourself

Service Delivery Manager Interview Questions & Answers

TCS

Anonymous

posted on 10 Feb 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Aptitude Test

Manager role related questions

Round 2 - HR

(2 Questions)

Q1. Introduction and background

Add your answer

Q2. Job responsibility on daily basis

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am looking for good opportunity and looking for manager role

eTeam Interview FAQs

How many rounds are there in eTeam Service Delivery Manager interview?

eTeam interview process usually has 3 rounds. The most common rounds in the eTeam interview process are One-on-one Round and Resume Shortlist.

How to prepare for eTeam Service Delivery Manager interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eTeam. The most common topics and skills that interviewers at eTeam expect are Client Handling, Client Interaction, Interpersonal Skills, MSP and Recruitment.

What are the top questions asked in eTeam Service Delivery Manager interview?

Some of the top questions asked at the eTeam Service Delivery Manager interview -

How to deal with inactive clients and when you need to make a call to drop or c...read more
How to get prompt response from clien...read more

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eTeam Service Delivery Manager Salary

based on 21 salaries

₹7.8 L/yr - ₹15 L/yr

31% less than the average Service Delivery Manager Salary in India

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