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I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.
I am flexible towards night shifts and can adjust my schedule accordingly.
I have experience working night shifts and understand the importance of being available for the job.
I am willing to adjust my personal schedule to accommodate night shifts.
I understand that night shifts may be necessary in certain industries and am prepared to work them if required.
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.
Customer service KRAs are specific areas of focus or goals that customer serv...
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
I appeared for an interview in Oct 2020.
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.
based on 1 interview
Interview experience
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Team Lease
Randstad
First Advantage
Innovsource Services