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eTeam Customer Service Associate Interview Questions and Answers

Updated 9 Jul 2024

eTeam Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 9 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Asked about previous experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Client round , questions regarding job description,checked communication
    • Add your answer

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Teamware Solutions
Senior software engineer at Teamware solution
Client: morgan stanley Exp: 4 years Comp: 23LPA all fixed.. Pro: pf is 1.8k per month Con: no corporate insurance for parents Is it a good compensation?? And how about opportunity to convert to full time in morgan stanley??
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Team Lease user image Anonymous

posted on 7 Jun 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. How can you customer problem handling
  • Ans. 

    Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

    • Active listening to understand the customer's issue

    • Show empathy towards the customer's situation

    • Use problem-solving skills to find a solution

    • Communicate effectively with the customer throughout the process

    • Answered by AI
    Add your answer
  • Q2. How can customer evry problem solve
  • Ans. 

    Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

    • Listen actively to understand the issue

    • Empathize with the customer's frustration

    • Find a suitable solution to resolve the problem

    • Follow up with the customer to ensure satisfaction

    • Provide clear communication throughout the process

    • Answered by AI
    Add your answer
  • Q3. How do you handle an angry customer?
  • Ans. 

    I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or escalate the issue to a supervisor if necessary

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please

Customer Service Associate Interview Questions & Answers

First Advantage user image Anonymous

posted on 10 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your experience with customers
    • Add your answer
  • Q2. Do you know how to use office?
  • Ans. 

    Yes, I am proficient in using Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.

    • I am comfortable with creating and editing documents in Word.

    • I can create and manage spreadsheets in Excel.

    • I can create and deliver presentations using PowerPoint.

    • I am familiar with managing emails and calendars in Outlook.

    • I can use advanced features like mail merge, pivot tables, and charts in Excel.

    • I am comfortable wit

    • Answered by AI
    Add your answer
  • Q3. Have you ever worked in team?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - How would you manage a phone call with a customer having a problem to the system? And when is rude?

Customer Service Associate Interview Questions & Answers

CIEL HR user image Anonymous

posted on 14 Oct 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Basic logical question
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What is customer service Kpi Kra
  • Ans. 

    Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.

    • Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

    • Customer service KRAs are specific areas of focus or goals that customer serv...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you don't have any option then only join this.no future security.HR never support you and very rude.

Customer Support Executive Interview Questions & Answers

RLabs Enterprise Services user image Anonymous

posted on 20 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What difficult situation you faced in work
  • Ans. 

    Dealing with an irate customer who was unhappy with our service

    • Remaining calm and empathetic towards the customer

    • Listening actively to understand their concerns

    • Offering solutions and alternatives to address their issues

    • Following up to ensure the problem was resolved satisfactorily

    • Answered by AI
    Add your answer
  • Q2. What is your strength
  • Ans. 

    My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.

    • Excellent communication skills

    • Strong problem-solving abilities

    • Empathy towards customers' concerns

    • Ability to remain calm under pressure

    • Experience in handling difficult customers

    • Efficient time management skills

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be positive

Engineer- Customer Support Interview Questions & Answers

IMPACT Infotech user image Anonymous

posted on 11 Jul 2021

Interview Questionnaire 

4 Questions

  • Q1. What is the deffirent OST and PST
  • Ans. 

    OST and PST are file formats used by Microsoft Outlook to store email, contacts, and other data.

    • OST stands for Offline Storage Table and is used by Outlook to store a copy of mailbox data from an Exchange server.

    • OST files allow users to access their mailbox data even when they are not connected to the server.

    • PST stands for Personal Storage Table and is used by Outlook to store email, contacts, calendar items, and other...

    • Answered by AI
    View 1 more answer
  • Q2. What is the DNS
  • Ans. 

    DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.

    • DNS is like a phonebook for the internet

    • It helps to locate websites by translating domain names into IP addresses

    • DNS servers store information about domain names and their corresponding IP addresses

    • DNS is essential for browsing the internet and accessing websites

    • Answered by AI
    Add your answer
  • Q3. TFTand SMTP deffirent
    • Add your answer
  • Q4. What is the IP addressing
  • Ans. 

    IP addressing is a method of assigning unique numerical identifiers to devices connected to a network.

    • IP addressing stands for Internet Protocol addressing.

    • It is a numerical label assigned to each device connected to a network.

    • It is used to identify and communicate with devices on a network.

    • There are two types of IP addresses: IPv4 and IPv6.

    • IPv4 addresses are 32-bit numbers and IPv6 addresses are 128-bit numbers.

    • Answered by AI
    Add your answer

Skills evaluated in this interview

Customer Care Executive Interview Questions & Answers

Team Lease user image Anonymous

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About the working experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Friends

Customer Support Executive Interview Questions & Answers

First Advantage user image Anonymous

posted on 16 Mar 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Experience details
    • Add your answer
Round 2 - Aptitude Test 

Knowledge based on the Grammar

Round 3 - One-on-one 

(1 Question)

  • Q1. Manager Round for final interview selection
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very BAD Environment. should BAN this company. Useless Biased people are working. Do do a proper Background Verification for this Company. Company is Biased towards their Employes.
HR's are the worst out of them all.
They are not their sitting on HR position to help their company Employees.
Just sitting their and having Gossips and damaging employees name.
Useless Stupid HR - Good for Nothing.
One of my Family Members had very BAD experience people tried to harass her and then she had to face difficulty in working in that environment with all the nonsense there.

DON'T WORK FOR FIRST ADVANTAGE
IT IS A FRAUD COMPANY.

Customer Service Associate Interview Questions & Answers

CIEL HR user image Anonymous

posted on 14 Oct 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Basic logical question
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What is customer service Kpi Kra
  • Ans. 

    Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.

    • Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

    • Customer service KRAs are specific areas of focus or goals that customer serv...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you don't have any option then only join this.no future security.HR never support you and very rude.

Customer Service Executive Interview Questions & Answers

RLabs Enterprise Services user image Anonymous

posted on 18 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the critical situation u faced in work
  • Ans. 

    Dealing with an irate customer who was dissatisfied with our service

    • Customer was upset due to a billing error

    • Stayed calm and empathized with the customer

    • Listened to their concerns and offered a solution

    • Followed up to ensure the issue was resolved

    • Answered by AI
    Add your answer
  • Q2. Your strength and your weakness
    • Add your answer
More about working at eTeam

eTeam Interview FAQs

How many rounds are there in eTeam Customer Service Associate interview?
eTeam interview process usually has 2 rounds. The most common rounds in the eTeam interview process are One-on-one Round and HR.

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