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eTeam Customer Service Associate Interview Questions and Answers

Updated 9 Jul 2024

eTeam Customer Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Asked about previous experience
Round 2 - HR 

(1 Question)

  • Q1. Client round , questions regarding job description,checked communication

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Flexibility towards night shifts
  • Ans. 

    I am flexible towards night shifts and can adjust my schedule accordingly.

    • I have experience working night shifts and understand the importance of being available for the job.

    • I am willing to adjust my personal schedule to accommodate night shifts.

    • I understand that night shifts may be necessary in certain industries and am prepared to work them if required.

  • Answered by AI
  • Q2. Subject matter expertise over the post advertised
  • Q3. Past experiences
  • Q4. Do you think the past experience and the current opening are similar? If yes, then what is the similarity? If not, then what are the differences?

Interview Preparation Tips

Interview preparation tips for other job seekers - The major part of the interview is undertaken by the client which is mostly an overseas entity. So the focus must be on to impress the client.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Basic logical question
Round 3 - One-on-one 

(1 Question)

  • Q1. What is customer service Kpi Kra
  • Ans. 

    Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.

    • Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

    • Customer service KRAs are specific areas of focus or goals that customer serv...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you don't have any option then only join this.no future security.HR never support you and very rude.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. How can you customer problem handling
  • Ans. 

    Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

    • Active listening to understand the customer's issue

    • Show empathy towards the customer's situation

    • Use problem-solving skills to find a solution

    • Communicate effectively with the customer throughout the process

  • Answered by AI
  • Q2. How can customer evry problem solve
  • Ans. 

    Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

    • Listen actively to understand the issue

    • Empathize with the customer's frustration

    • Find a suitable solution to resolve the problem

    • Follow up with the customer to ensure satisfaction

    • Provide clear communication throughout the process

  • Answered by AI
  • Q3. How do you handle an angry customer?
  • Ans. 

    I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or escalate the issue to a supervisor if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question no deficult
Round 3 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Round 4 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basics of tools
  • Q2. Moderate and logical
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Related to peactical questions
  • Q2. Scenario based questiins

I appeared for an interview in Oct 2020.

Interview Questionnaire 

1 Question

  • Q1. Introduced yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About the working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Friends

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about your self?
  • Ans. Tell about ur self in bref add ur academic details ur achievements and ur family details. Add ur short term and long term goals add ur strength and weakness end with the thanks and regards.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain ur career goals and also ur academic projects in detail mostly they will give you one situation and ask the question on that situations so be cam and give the answers according to you.

eTeam Interview FAQs

How many rounds are there in eTeam Customer Service Associate interview?
eTeam interview process usually has 2 rounds. The most common rounds in the eTeam interview process are One-on-one Round and HR.

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eTeam Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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