Ericsson Customer Project Manager Interview Questions and Answers

Q1. How to install operating system?
Ans. 
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
• Insert the installation media (such as a USB drive or DVD) into the computer

• Restart the computer and boot from the installation media

• Follow the on-screen instructions to select language, partition the disk, and install the OS

• Wait for the installation process to complete and then restart the computer
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Q2. Difference between router & Switch
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Router connects multiple networks while switch connects devices within a network.
• Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

• Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

• Router can determine the best path for data packets to travel between networks, while swi...read more
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Q1. Job experience last company name
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Q2. Job experience
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Q1. Myself, job profile
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Q2. What is job profile
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Q3. U have any experience
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Q1. Why you left your last job?
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Q1. What you have done last days?
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Q1. How can you manage irate customers?
Ans. 
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Seek help from a supervisor or manager if n
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It was online, questions and typing test

Q1. Why do you want to work here?
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Q2. Looking for an opportunity to grow
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Q1. How to solve customer problem
Ans. 
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's problem

• Empathize with the customer's situation

• Offer solutions that address the customer's needs

• Follow up to ensure the problem is resolved to the customer's satisfaction
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Q2. How to good service to customers
Ans. 
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
• Listen actively to customers and understand their needs

• Be empathetic and show genuine concern for their issues

• Provide timely and effective solutions to their problems

• Communicate clearly and effectively

• Follow up to ensure customer satisfaction

• Personalize the service to meet individual needs

• Be courteous a
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Q3. What to do so that the customer likes our services more
Ans. 
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
• Listen actively to their concerns and empathize with their situation

• Offer customized solutions that cater to their specific needs

• Provide prompt and efficient service to minimize wait times

• Follow up with customers to ensure their issues have been resolved

• Offer incentives or rewards for loyal customers

• Contin...read more
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Q4. Why whould the customer want to take our services
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Q5. Solve the customer problem
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Q1. Some grammmr and vocabulary test
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Q1. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss
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Q2. Why do you want to work here?
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