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Mitel Customer Service Associate Interview Questions and Answers

Updated 9 Oct 2024

Mitel Customer Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - Aptitude Test 

It was online, questions and typing test

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is the BPO ?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • BPO involves contracting out specific business processes to a third-party service provider.

    • It is commonly used for customer service, technical support, and back-office operations.

    • BPO can help companies save costs, improve efficiency, and focus on core business functions.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

  • Answered by AI
  • Q2. What is the customer service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat, or in...

  • Answered by AI
  • Q3. About your self and your hobbies
  • Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...
  • Answered by Lakshmi Gupta

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask people in the organisation or in similar roles what the average salary is and consider your own experience and expectation.
Round 1 - Technical 

(2 Questions)

  • Q1. SQL Basics on query,joins
  • Q2. Python basics on OOPs,exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - Strong basics required on sql python and big data
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Basic debugging questions

Round 2 - Technical 

(3 Questions)

  • Q1. Basic Java conncepts
  • Q2. Inheritance of files
  • Ans. 

    Inheritance of files refers to the process of passing down files and their associated permissions from one user or group to another.

    • Inheritance allows for efficient management of file permissions by reducing the need to manually assign permissions to each individual file.

    • When a file inherits permissions, it means that it adopts the same permissions as its parent directory.

    • Inheritance can be enabled or disabled for spec...

  • Answered by AI
  • Q3. Why do you want to join is

Interview Preparation Tips

Round: Test
Experience: It was a blend of topics from IT,CSE and ECE. Try to concentrate on coding and networks for this round. mostly luck based

Round: Group Discussion
Experience: A very easy round. Can easily clear it if you have minimum skills

Round: Technical Interview
Experience: needs a sound knowledge in networking .

Round: HR Interview
Experience: your personality and the way you behave matters a lot. Try to be humble and truthful

General Tips: as I mentioned earlier keep trying never loose hope
Skills: communication skills, grasping power , knowledge
College Name: VIT VELLORE
Motivation: high package :P
Funny Moments: none . but had to go to bangalore for interview which was fun :)

I applied via Campus Placement and was interviewed in Jan 2016. There were 3 interview rounds.

Interview Preparation Tips

Round: Test
Experience: Tested basics in each subject

Round: Technical Interview
Experience: Had asked me about my projects in detail. Some DSA questions were asked. Asked to code in C for some questions.

Round: Technical Interview
Experience: Asked questions about data structures and some more algorithms. Tested in Probability and some quant.

College Name: IIT Madras

Interview Questionnaire 

6 Questions

  • Q1. Tell us about yourself ?
  • Q2. Any knowledge of Networks/DS?
  • Ans. 

    Yes

    • Knowledge of network protocols and architectures

    • Understanding of data structures and algorithms

    • Experience with network troubleshooting and analysis

    • Familiarity with network security and encryption

    • Proficiency in network programming and socket programming

  • Answered by AI
  • Q3. Which projects do you like the most?
  • Q4. How was your test ?
  • Ans. 

    The test went well, I was able to complete all the tasks within the given time frame.

    • I prepared well for the test by reviewing relevant materials

    • I managed my time effectively during the test

    • I was able to solve all the problems and complete all the tasks

    • I double-checked my work to ensure accuracy

  • Answered by AI
  • Q5. Why CISCO ? Tell something about it
  • Q6. Which companies have you applied for till day 4 ?

Interview Preparation Tips

Round: Test
Experience: 30 questions on Technical knowledge - Basic C, DS, Microprocessor, OS, Networks, Circuit Designs.
20 questions on Aptitude.
Total Questions: 50

Round: Technical Interview
Experience: It was a 25-30 minute round. Apart from the questions mentioned, they asked questions related to BTP(Signal Processing) and Microprocessor 8085.
Tips: Basic C, EE 370 and Microprocessor 8085 will be helpful. They will look for Networks related questions. Revise the related courses and attend PPTs.

Round: HR Interview
Experience: It was a 15-minute round.

General Tips: Analytical thinking is important and you should have good technical knowledge and a decent academic record.
College Name: IIT KANPUR

Skills evaluated in this interview

Interview Preparation Tips

Round: Resume Shortlist
Tips: It will be good to have a GPA of 8 and above

Round: Test
Experience: Questions were easy it were good at C and basic maths. Questions were distributed on all aspects of computer science such as Operating Systems, Few Output Question, Data Structures and Application layer networking . In basic aptitude most questions fall under Probability, distance and time and few others.
Duration: 60 minutes
Total Questions: 50

Skills: Communication, Basic Coding, Math Puzzle
College Name: NIT Surathkal

Interview Preparation Tips

Round: Test
Experience: The test was MCQ type. It comprised of questions from Operating Systems, Data Structures, Microprocessors, logical Reasoning, Aptitude and Computer Networks. No negative marking was there.
Tips: One needs to be fast as you can't spend much time on one question.
Duration: 60 minutes
Total Questions: 50

Round: Technical Interview
Experience: I was given 2 coding questions to solve and basics of oops, operating systems, data structures and networks were asked. 3-4 questions were asked in each topic mentions above. The interviewer also asked 2 puzzles which were the standard ones. He first asked me if I knew the topic or not, then only he asked me questions about it. But that doesn't mean that you can skip all the above mentions topics.
Tips: Be relaxed and confident and try to discuss your approach with the interviewer.

Round: Technical Interview
Experience: 2 Coding questions and 3-4 questions from operating systems and networks.Questions also from the mentioned projects.

Round: HR Interview
Experience: Standard HR interview with questions like what Cisco does and why they should hire you. He also asked me questions from the CV.

Tips: Be confident and mug up your cv well

Round: HR Interview
Experience: It was just a formality where he just asked about my background and whether I would be able to move to bangalore and Why I want to join Cisco.

Skills: Confidence, Problem Solving Skills, Operating System Basics, Coding Skills, Object Oriented Programming (OOP) Basics, Computer Networking, Data Strrutures
College Name: IIT Guwahati

I applied via Referral

Interview Questionnaire 

10 Questions

  • Q1. Program to print the elements of a binary tree in spiral order
  • Ans. 

    Program to print binary tree elements in spiral order

    • Use two stacks to keep track of nodes at odd and even levels

    • Push nodes from left to right in odd level stack and right to left in even level stack

    • Pop nodes from the stack alternatively and print them

    • Repeat until both stacks are empty

  • Answered by AI
  • Q2. Explain what happens underneath when you enter a URL in the browser
  • Ans. 

    Entering a URL in the browser triggers a series of events to retrieve and display the requested webpage.

    • The browser checks the cache for a previously stored copy of the webpage

    • If not found, the browser sends a request to the DNS server to resolve the domain name to an IP address

    • The browser then sends a request to the web server at the IP address for the webpage

    • The web server responds with the requested webpage

    • The brows...

  • Answered by AI
  • Q3. Explain why MAC addresses are required despite having IP addresses
  • Ans. 

    MAC addresses are required for identifying devices on a local network, while IP addresses are used for identifying devices on a global network.

    • MAC addresses are used for communication within a local network

    • IP addresses are used for communication across different networks

    • MAC addresses are assigned by the manufacturer and cannot be changed

    • IP addresses can be assigned dynamically or statically

    • MAC addresses are used in the...

  • Answered by AI
  • Q4. Solve the classical bridge and torch puzzle
  • Q5. Explain my internship project
  • Ans. 

    Developed a web application for tracking inventory and sales data

    • Used React.js for front-end development

    • Implemented RESTful APIs using Node.js and Express for back-end

    • Utilized MongoDB for database management

    • Integrated authentication and authorization features for secure access

    • Designed user-friendly interface with responsive design

  • Answered by AI
  • Q6. What is an arraylist in Java?
  • Ans. 

    An ArrayList is a dynamic array in Java that can grow or shrink in size during runtime.

    • ArrayList is a class in Java's Collection framework.

    • It implements the List interface and allows duplicate elements.

    • Elements can be added or removed using methods like add(), remove(), etc.

    • It can also be sorted using the sort() method.

    • Example: ArrayList names = new ArrayList<>();

    • names.add("John"); names.add("Mary"); names.remove(0);

  • Answered by AI
  • Q7. What is the difference between an arraylist and a linkedlist in Java?
  • Ans. 

    ArrayList is a resizable array while LinkedList is a doubly linked list.

    • ArrayList is faster for accessing elements while LinkedList is faster for adding or removing elements.

    • ArrayList uses contiguous memory while LinkedList uses non-contiguous memory.

    • ArrayList is better for random access while LinkedList is better for sequential access.

    • Example: ArrayList - List names = new ArrayList<>(); LinkedList - List names = new L

  • Answered by AI
  • Q8. “Java is not a pure OO language”. Justify (the answer expected was that the primitive types are not objects in Java!)
  • Ans. 

    Java is not a pure OO language due to primitive types not being objects.

    • Primitive types like int, boolean, etc. are not objects in Java

    • They do not have methods or inheritance like objects do

    • This violates the principle of everything being an object in pure OO languages

    • Wrapper classes like Integer, Boolean, etc. were introduced to provide object-like behavior for primitives

  • Answered by AI
  • Q9. What is the difference between an object oriented and object based language?
  • Ans. 

    Object-oriented languages support inheritance and polymorphism, while object-based languages do not.

    • Object-oriented languages allow for the creation of classes and objects, and support inheritance and polymorphism.

    • Object-based languages only support objects, but do not have the concept of classes or inheritance.

    • Examples of object-oriented languages include Java, C++, and Python, while JavaScript is an example of an obj

  • Answered by AI
  • Q10. Explain inheritance and abstraction with a concrete example
  • Ans. 

    Inheritance is a way to create new classes based on existing ones. Abstraction is a way to hide implementation details.

    • Inheritance allows a subclass to inherit properties and methods from a superclass.

    • Abstraction allows a class to provide a simplified interface to its users while hiding its implementation details.

    • For example, a Car class can inherit properties and methods from a Vehicle class, while also implementing i...

  • Answered by AI

Interview Preparation Tips

Skills:
College Name: NA

Skills evaluated in this interview

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Mitel Interview FAQs

How many rounds are there in Mitel Customer Service Associate interview?
Mitel interview process usually has 1 rounds. The most common rounds in the Mitel interview process are Aptitude Test.

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Mitel Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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