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Equitas Small Finance Bank Customer Support Executive Interview Questions and Answers

Updated 21 Dec 2024

Equitas Small Finance Bank Customer Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your vision
  • Q2. What is your salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment and its helpful to future growth

Interview questions from similar companies

Round 1 - HR 

(1 Question)

  • Q1. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - 5 years experience in Customer service officer utkarsh bank
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Whats your working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Some banking related topics and customer service
Round 3 - Assignment 

Some general knowledge information and banking related questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Meeting from branch manager and assistant manager

Round 3 - Assignment 

Ask me to some question by branch manager and cluster manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Ye ek accha organization h kaam krne k liye is organization se kafi kuch sikhne k liye milega

I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer service officer, leading a team and implementing strategies to enhance customer satisfaction.

    • Leading a team of customer service officers

    • Implementing strategies to improve customer satisfaction

    • Continuously learning and staying updated with industry trends

    • Building strong relationships with customers and resolving complex issues

    • Contributing to the growth and success of the com

  • Answered by AI
  • Q2. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Officer with a strong background in providing exceptional customer support.

    • I have worked in the customer service industry for over 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software a...

  • Answered by AI
  • Q3. What is your family background?
  • Ans. 

    My family background is diverse and multicultural, with members from different professions and backgrounds.

    • My parents come from different countries, which has exposed me to different cultures and languages.

    • My father is a doctor and my mother is a teacher, so I have been influenced by their dedication to helping others.

    • I have siblings who are pursuing careers in engineering and business, which has given me a well-rounde...

  • Answered by AI
Round 2 - HR 

(4 Questions)

  • Q1. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Officer at XYZ Company.

    • Handled customer inquiries and complaints via phone, email, and in-person

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Trained new customer service representa

  • Answered by AI
  • Q2. What is your family background?
  • Ans. 

    My family background is diverse and has shaped my values and perspectives.

    • My parents come from different cultural backgrounds, which has exposed me to different traditions and languages.

    • I have siblings who have pursued various career paths, which has influenced my own career choices.

    • My family values education and has always encouraged me to strive for personal and professional growth.

    • We prioritize open communication an...

  • Answered by AI
  • Q3. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer service officer, leading a team and implementing strategies to enhance customer satisfaction.

    • Leading a team of customer service officers

    • Implementing strategies to improve customer satisfaction

    • Continuously learning and staying updated with industry trends

    • Building strong relationships with customers and resolving complex issues

    • Contributing to the growth and success of the com

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Officer with a strong focus on providing exceptional service to customers.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

    • I have a proven track record of meeting and exceeding customer service t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills
Quick learner
Basic knowledge of computer
Hard and smart working
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Dear job seeker in this assessment test they must be check your grammer and sentence formation test in english....like a Tenses,Vocabulary,prepositions etc,....

Round 2 - HR 

(1 Question)

  • Q1. 1.Tell me something about your self? 2.How many languages can you speak? 3.Tell me any little story in Hindi and kannada(any topic) 4.What is your salary expectation? 5.Are you okey for rotational shift in...
Round 3 - Technical 

(1 Question)

  • Q1. In this round mock call test will be happen like a client call.....one end you need to take the call and another end one of the company employee sit and speak with you like a customer....

I applied via AmbitionBox and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. No quesion please.

Interview Preparation Tips

Interview preparation tips for other job seekers - I do best performance in this company i want to become a gud sales executive person. That I best and we'll worked in this company.

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How can handle to cash customer into finance.
  • Ans. 

    To handle cash customers into finance, provide attractive financing options, explain the benefits, and offer assistance throughout the process.

    • Offer attractive financing options such as low-interest rates or flexible payment plans.

    • Explain the benefits of financing, such as the ability to purchase higher-priced items or spreading out payments over time.

    • Provide clear and transparent information about the financing proces...

  • Answered by AI
  • Q2. To make new good civil score and achieve to best opportunity in future related to credit limits.
  • Q3. There to be a limited fix salary not only variable becouse a libile person have to family responsibility which solve by some amount or salary.

Interview Preparation Tips

Interview preparation tips for other job seekers - Face to every situation and handle and don'ts be panic and relove this.

I applied via Referral and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If join for asset so how to do Casa

Interview Preparation Tips

Interview preparation tips for other job seekers - I am happy with offer letter but kindly check your offer letter is it on roll of au bank or is it a management traniee. M join as a sales executive in asset as my previous experience of homeloans but now my senior pressure for retail banking like Fd,casa,rd,li,hi and all the product of retail just one suggestion to all please if u join be prepared for each and everything are in bank like assets retail and every product I got a great carrier of 5 months in this bank that destroyed my cv

Equitas Small Finance Bank Interview FAQs

How many rounds are there in Equitas Small Finance Bank Customer Support Executive interview?
Equitas Small Finance Bank interview process usually has 1 rounds. The most common rounds in the Equitas Small Finance Bank interview process are HR.
What are the top questions asked in Equitas Small Finance Bank Customer Support Executive interview?

Some of the top questions asked at the Equitas Small Finance Bank Customer Support Executive interview -

  1. What is your salary expectati...read more
  2. What is your vis...read more

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Equitas Small Finance Bank Customer Support Executive Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
View more
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Equitas Small Finance Bank Customer Support Executive Salary
based on 15 salaries
₹1.5 L/yr - ₹2.8 L/yr
35% less than the average Customer Support Executive Salary in India
View more details

Equitas Small Finance Bank Customer Support Executive Reviews and Ratings

based on 15 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

4.1

Salary

4.3

Job security

4.0

Company culture

3.6

Promotions

4.1

Work satisfaction

Explore 15 Reviews and Ratings
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