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Ujjivan Small Finance Bank

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Ujjivan Small Finance Bank Customer Service Officer Interview Questions and Answers

Updated 13 Feb 2022

Ujjivan Small Finance Bank Customer Service Officer Interview Experiences

1 interview found

Round 1 - HR 

(1 Question)

  • Q1. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - 5 years experience in Customer service officer utkarsh bank

Interview questions from similar companies

I applied via Company Website and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Online test on computer 15 question you solve at list 9 out of 15.after that you clear that round

Round 3 - Writing test 

(1 Question)

  • Q1. Essay writing in english
  • Ans. Who is your role model essay
  • Answered Anonymously
Round 4 - HR 

(3 Questions)

  • Q1. Tell about your self ?
  • Q2. Family background what is your goal ?
  • Q3. You know about your role in our organization ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give answers proper and don't feel uncomfortable speaking well

I applied via Recruitment Consultant and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The interviewer wanted to test both my knowledge and communication skill. he asked to me that how did you sell the product.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was two rounds first was mock test and second face two face interview.the interviewer wanted to test both my knowledge and communication skill.most of the questions asked to me were related my job experience. I tried to answer each question.

I applied via Newspaper Ad and was interviewed before Feb 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is your father occupation? And what type of Business?
  • Q2. How can you sell stapler.
  • Ans. 

    A stapler is an essential tool for organizing documents and keeping them together.

    • Highlight the convenience of using a stapler over paper clips or rubber bands.

    • Emphasize the professional appearance of stapled documents.

    • Demonstrate the durability and longevity of the stapler.

    • Offer a variety of stapler sizes and styles to fit different needs.

    • Provide a competitive price point compared to other office supply stores.

    • Offer a...

  • Answered by AI
  • Q3. Easy..just show stapler to a person that this is steel and best branded.
  • Q4. Are you comfortable to do non sitting jobs

Interview Preparation Tips

Interview preparation tips for other job seekers - Simply said In interview I and my family staying in a joint family. I and my three brother are four member and father and mother

I applied via Referral and was interviewed before Aug 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How to react and advice to banking customer
  • Ans. 

    To react and advise banking customers, listen actively, understand their needs, provide relevant information, offer suitable solutions, and ensure excellent customer service.

    • Listen actively to the customer's concerns and needs

    • Understand the customer's financial goals and objectives

    • Provide relevant information about banking products and services

    • Offer suitable solutions tailored to the customer's needs

    • Ensure excellent cu

  • Answered by AI
  • Q2. How to solving the customer issue .
  • Ans. 

    Solving customer issues requires active listening, empathy, and prompt action.

    • Listen actively to the customer's concerns and ask clarifying questions.

    • Show empathy and understanding for their situation.

    • Take prompt action to resolve the issue, whether it's offering a solution or escalating to a higher authority.

    • Follow up with the customer to ensure their satisfaction and address any further concerns.

  • Answered by AI
  • Q3. How to get relationship with bank customer
  • Ans. 

    To build a relationship with bank customers, one must focus on providing excellent customer service and personalized attention.

    • Listen actively to their needs and concerns

    • Offer customized solutions based on their financial goals

    • Follow up regularly to ensure satisfaction

    • Provide educational resources and financial advice

    • Be transparent and honest in all interactions

    • Show appreciation and gratitude for their business

    • Attend c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I already working in HDFC as a sales executive I interviewed in ICICI they asking my strength and my weakness I told my strength is confident and loyalty my weakness is my anger .Then they gave offer for that same day I got a asset department .

I applied via Campus Placement and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Sale to pen

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple and formal dress code.
And confidently answer all answer

I applied via Walk-in and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is saving ac
  • Ans. 

    A savings account is a type of bank account where you can deposit money and earn interest on it.

    • Savings accounts are typically used for long-term savings goals, such as buying a house or saving for retirement.

    • They usually offer lower interest rates than other types of accounts, but they are also less risky.

    • Some savings accounts have minimum balance requirements or fees for withdrawals.

    • Interest earned on savings account...

  • Answered by AI
  • Q2. Name , address , family begroung

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal question for fresher

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Haw to sale banking products
  • Ans. 

    To sell banking products, one must understand the customer's needs and offer personalized solutions.

    • Identify the customer's financial goals and needs

    • Explain the benefits and features of the product

    • Offer personalized solutions based on the customer's needs

    • Build trust and rapport with the customer

    • Follow up with the customer to ensure satisfaction and address any concerns

  • Answered by AI
  • Q2. Diffrance between sales and marketing
  • Ans. 

    Sales is the process of selling products or services while marketing is the process of promoting and creating awareness about the products or services.

    • Sales involves direct interaction with customers while marketing involves indirect communication through advertising, branding, etc.

    • Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

    • Sales is a short...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good god bless youHhhh hhhhjjjvc

I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About me
  • Q2. Some another topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Good place

I applied via Referral and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1.Tell About your self. 2.Previous work experience. 3.My previous company overall sales statistics.

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam really comfortable with the interview no changes are required.

Ujjivan Small Finance Bank Interview FAQs

How many rounds are there in Ujjivan Small Finance Bank Customer Service Officer interview?
Ujjivan Small Finance Bank interview process usually has 1 rounds. The most common rounds in the Ujjivan Small Finance Bank interview process are HR.

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Ujjivan Small Finance Bank Customer Service Officer Salary
based on 19 salaries
₹1.6 L/yr - ₹4.7 L/yr
6% less than the average Customer Service Officer Salary in India
View more details

Ujjivan Small Finance Bank Customer Service Officer Reviews and Ratings

based on 9 reviews

3.7/5

Rating in categories

4.1

Skill development

3.5

Work-life balance

4.0

Salary

4.5

Job security

4.4

Company culture

2.8

Promotions

3.2

Work satisfaction

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