Dunzo HR Associate Interview Questions and Answers

Verbal ability

Q1. What is your family background?
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Q2. Why are you looking for a change?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Verbal ability

Q1. What is your family background?
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Q2. Why are you looking for a change?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Q1. Situation where you handled a customer query.
Ans. 
Handled a customer query
• Listened to the customer's concern patiently

• Asked relevant questions to understand the issue

• Provided a solution or escalated the issue to the concerned department

• Followed up with the customer to ensure their satisfaction
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Q2. When you failed to complete a task before deadline.
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Grammar and general proficiency test

Speaking proficiency test

Q1. Leaderships quality scenarios
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Voice , written test which were very easy to clear for anyone

Q1. They will ask about diff situtaion which Star soruation , task, action, resolution so be prepared to answer these situtaion expeirnces.
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Q2. How would hamdle a tough customer who is very rude or reluctant. How will you tackle situation in pressure.
Ans. 
I would remain calm and professional, actively listen to their concerns, and try to find a solution that meets their needs.
• Acknowledge their frustration and apologize for any inconvenience they may have experienced.

• Listen actively to their concerns and try to understand their perspective.

• Remain calm and professional, even if the customer becomes hostile or aggressive.

• Offer potential solutions or alternatives that may m...read more
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Q3. How will you convince the customer who is very frustated?
Ans. 
I will empathize with the customer and offer a solution to their problem.
• Listen actively to the customer's concerns and frustrations.

• Acknowledge their feelings and apologize for any inconvenience caused.

• Offer a solution to their problem and explain how it will resolve their issue.

• Provide exceptional customer service and follow up to ensure their satisfaction.

• Thank them for their patience and understanding.
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Q4. Speak about your challenges in job and how did yoi overcome them?
Ans. 
I faced challenges in managing a diverse team and resolved them through effective communication and team-building strategies.
• Managing a diverse team with different work styles and cultural backgrounds

• Overcoming communication barriers by actively listening and seeking feedback

• Implementing team-building activities to foster collaboration and trust

• Resolving conflicts by promoting open dialogue and finding win-win solution
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Q5. Did anyone from your collegue challenge you?
Ans. 
Yes, a colleague challenged me during a team meeting.
• During a team meeting, my colleague challenged my proposal for a new employee training program.

• They questioned the effectiveness of the program and suggested alternative approaches.

• We had a healthy discussion and I appreciated their input.

• In the end, we reached a consensus and made adjustments to the program based on their suggestions.
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