Credence Resource Management Claims Analyst Interview Questions and Answers

Introduction, qualification, pick a topic and talk.

You need take a typing test and verbal communication test in computer.

Q1. Introduction, what do you know about the process.
Ans. 
The customer service process involves assisting customers with their inquiries, complaints, and providing solutions to their problems.
• Customer service executives handle customer inquiries and complaints.

• They provide information and assistance to customers regarding products or services.

• They resolve customer issues and complaints by offering appropriate solutions.

• Customer service executives may use various communication...read more
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Q2. What do you know about the company What is BPO
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO is a strategic approach to streamline business operations and reduce costs.

• It allows companies to focus on their core competencies while outsourcing non-core activities.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• For exa...read more
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Q1. Self introduction and previous work experience
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It was related to grammar and scenarios to assist customers

Q1. About shifts and leaves
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Q2. Where do you see you in next five years?
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The assignment was very goood

Q1. Tell me about the company Tell me about your weakness and how did you overcome it
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