Credence Resource Management Claims Analyst Interview Questions and Answers

Q1. Self introduction, experience (if any)
Add your answer

Q1. What is Social media?
Ans. 
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
• Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

• Users can share photos, videos, and text posts on social media.

• Social media allows for real-time communication and interaction with others.

• Businesses use social media for marketing, custom...read more
Answered by AI
Add your answer
Q2. About native places?good thing or bad thing
Add your answer

Q1. About myself and my hobbies
Add your answer

Basic aptitude test with English writing and speaking skills

Q1. Tell me about your self
Add your answer
Q2. Why should we hire you
Add your answer

Q1. Self introduction and work experience
Add your answer

Grammar and versant test. Multiple choices questions of grammar

Q1. Self introduction and work experience
Add your answer
Q2. Handling postpaid customer with high bill
Ans. 
Handling high bill postpaid customers
• Listen to the customer's concerns and empathize with them

• Explain the charges and provide a breakdown of the bill

• Offer solutions such as payment plans or discounts

• Ensure the customer understands their options and is satisfied with the resolution

• Follow up with the customer to ensure their issue has been resolved
Answered by AI
Add your answer

Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic

English grammar test

Q1. Operation manager will take 3rd round
Add your answer
Q2. Why do you want to join us
Add your answer
Q3. How to handle irrate customer
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen to their concerns without interrupting.

• Empathize with their frustration and show understanding.

• Stay calm and composed, do not take their anger personally.

• Apologize for the inconvenience caused, even if it's not your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction.

• ...read more
Answered by AI
Add your answer
Q4. What is your aim for next 5 year
Add your answer

Introduction, qualification, pick a topic and talk.

You need take a typing test and verbal communication test in computer.

Q1. Introduction, what do you know about the process.
Ans. 
The customer service process involves assisting customers with their inquiries, complaints, and providing solutions to their problems.
• Customer service executives handle customer inquiries and complaints.

• They provide information and assistance to customers regarding products or services.

• They resolve customer issues and complaints by offering appropriate solutions.

• Customer service executives may use various communication...read more
Answered by AI
Add your answer
Q2. What do you know about the company What is BPO
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO is a strategic approach to streamline business operations and reduce costs.

• It allows companies to focus on their core competencies while outsourcing non-core activities.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• For exa...read more
Answered by AI
Add your answer