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Coursera Operations Specialist Interview Questions and Answers
Coursera Operations Specialist Interview Experiences
1 interview found
Anonymous
I applied via LinkedIn and was interviewed in May 2021. There were 4 interview rounds.
Interview Questionnaire
8 Questions
- Q1. Tell me about yourself?
- Q2. What are your job responsibilities in the previous role?
- Q3. Do you have any questions for us?
- Q4. Email writing
- Q5. Data related question
- Q6. How you dealt with an angry customer?
- Ans.
I listened to their concerns, apologized for the inconvenience, and offered a solution.
Remained calm and professional
Listened actively to their concerns
Apologized for the inconvenience caused
Offered a solution to resolve the issue
Followed up to ensure customer satisfaction
- Q7. Have you ever said no to a customer?
- Q8. Why Coursera?
Interview Preparation Tips
Round type - HR Round
Round duration - 30 minutes
Round description - This round was all about the basic HR questions, describing the job role and asking questions about the company.Round 2
Round type - Assignment
Round duration - 1 hourRound 3
Round type - Manager RoundCoursera interview Preparation:What resources did you refer to prepare for the interview? - Online materialWhat tips would you give to other job seekers? - Thorough with your resume and be ready for lots of situational based questions.What was the final outcome of your interview?Not Selected
Top trending discussions
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GEOistory
(2 Questions)
- Q1. Tell me about the Work Experience
- Q2. How do you improve customer satisfaction
- Ans.
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
Listen to customer feedback and implement necessary changes
Provide excellent customer service by training staff and ensuring quick response times
Resolve customer issues promptly and effectively to show that their concerns are taken seriously
(2 Questions)
- Q1. How many commited hours can be provided
- Q2. Do you have stable Internet connection
- Ans.
Yes, I have a stable internet connection.
I have a high-speed internet connection with minimal downtime.
I use a reliable internet service provider to ensure consistent connectivity.
I have a backup plan in case of any internet disruptions, such as using a mobile hotspot.
Online aptitude test
Keep trying you can
(1 Question)
- Q1. Abt previous exp
(1 Question)
- Q1. Abt previous exp
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 2 interview rounds.
Covide - WFH Policies.
(2 Questions)
- Q1. Salary and benefits.
- Q2. Why Unacademy.
- Ans.
Unacademy is a leading online learning platform with a diverse range of courses and top educators.
Unacademy offers a wide variety of courses, from academic subjects to competitive exams preparation.
The platform provides access to top educators and industry experts, ensuring high-quality learning.
Unacademy's interactive live classes and recorded lectures make learning flexible and convenient.
The community aspect of Unac...
I was interviewed in Dec 2024.
(2 Questions)
- Q1. Work Experience Related
- Q2. Scenario Based Questions
Selected
I applied via LinkedIn and was interviewed before May 2023. There were 2 interview rounds.
(1 Question)
- Q1. Interview round with hiring manager
(1 Question)
- Q1. Interview round with skip level manager
Interview Questionnaire
2 Questions
- Q1. Is whitehatjr or byjus is good to work ?
- Q2. I totally recommend not to work with whitehatjr in any conditions, you would get fired within week, even hr, manager , TEAM LEAD got fired last month, no bond no standard, worst policy they update every we...
I applied via Naukri.com and was interviewed before Nov 2020. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. About previous job experiences
- Q2. Previousl work performance
- Ans.
I consistently exceeded performance expectations in my previous role.
Received multiple performance awards for exceeding targets
Consistently achieved high customer satisfaction ratings
Implemented process improvements that resulted in increased efficiency
Successfully managed a team and improved their productivity
- Q3. Critical day of previous job
- Ans.
The critical day of my previous job was when our company experienced a major system outage.
The system outage occurred due to a hardware failure in one of our servers.
As the Associate Operations, I was responsible for coordinating the response and ensuring minimal disruption to our customers.
I quickly gathered a cross-functional team of engineers, support staff, and managers to address the issue.
We worked tirelessly to ...
- Q4. Best day of job
- Ans.
The best day of my job was when I successfully implemented a new process that significantly improved efficiency.
Implemented a new process
Improved efficiency
Received positive feedback from colleagues and superiors
- Q5. Describe the day, how can you start your work and end of the work.
- Ans.
I start my work by reviewing the tasks for the day and end it by completing any pending work and preparing for the next day.
Review tasks for the day
Prioritize tasks based on urgency and importance
Start working on the highest priority task
Take short breaks in between tasks to refresh
Communicate with team members and stakeholders as needed
Complete pending work before the end of the day
Organize and clean up workspace
Prepa
Interview Preparation Tips
I applied via Company Website and was interviewed in Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Customer service experience question basically they will ask.
- Q2. Objection handling
Interview Preparation Tips
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