Unacademy Senior Operations Manager Interview Questions and Answers

Q1. Tell me about the Work Experience
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Q2. How do you improve customer satisfaction
Ans. 
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
• Listen to customer feedback and implement necessary changes

• Provide excellent customer service by training staff and ensuring quick response times

• Resolve customer issues promptly and effectively to show that their concerns are taken seriously
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Questions about previous experience, puzzle about 25 horses 5 racetracks

Questions about previous experience, evaluation of response to situations about operations delivery, how to prioritise between university, instructor and learner tickets.

Questions about previous experience, evaluation of response to situations about operations delivery, how to manage learner escalation about refunds, how will you proceed when you have a smaller number of evaluators and large number of submissions, what do you want to do long-term in your career

Basic maths, logical reasoning

Q1. Asked about working experience.
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Q1. Asked to the reason for switching the profession and profile related questions. Sales targets
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Q1. Name 5 MS Excel Formula
Ans. 
Some common MS Excel formulas include SUM, VLOOKUP, IF, CONCATENATE, and AVERAGE.
• SUM: Adds up all the numbers in a range of cells

• VLOOKUP: Searches for a value in the first column of a table and returns a value in the same row from another column

• IF: Checks whether a condition is met and returns one value if true and another if false

• CONCATENATE: Joins two or more text strings into one string

• AVERAGE: Calculates the averag
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Q2. Define STAR approach
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STAR approach is a method used to structure responses in interviews, focusing on Situation, Task, Action, and Result.
• Situation - Describe the context or background of a specific event or challenge.

• Task - Explain the specific task or goal that needed to be accomplished.

• Action - Detail the actions you took to address the task or challenge.

• Result - Share the outcomes or results of your actions, including any lessons learn...read more
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Q1. Why is there a gap from previous Organisation
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Q1. Ms Excel formulas v look up
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VLOOKUP is a powerful Excel formula used to search for specific data in a table.
• VLOOKUP stands for Vertical Lookup.

• It is used to search for a specific value in a table and return a corresponding value from the same row.

• It requires four arguments: lookup value, table array, column index number, and range lookup.

• It is commonly used in financial analysis and data management.

• Example: =VLOOKUP(A2, B2:C10, 2, FALSE) will sea...read more
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Q2. H look up basic questions
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Q3. Basic points Google sheets
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Q1. Work Experience Related
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Q2. Scenario Based Questions
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