Conneqt Business Solutions C.S.A Interview Questions and Answers

Q1. What is call center
Ans. 
A call center is a centralized office used for receiving or transmitting a large volume of requests by telephone.
• Call centers are used for customer service, telemarketing, technical support, and more

• Agents in call centers handle incoming and outgoing calls

• Call centers can be in-house or outsourced to third-party companies

• Examples of call centers include customer service hotlines, IT help desks, and sales support lines
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Q2. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and helpful towards customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in-store.
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Q3. Why you choose this company
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Q4. How do you handle pressure
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Q1. Be a self employed human being stop running after company who treat you as Rat.
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Q2. They May provide you some money in end of month but in return they are taking your most valuable time of your Life which will never come back, they'll manipulate you that life can be only enjoyed on week-o...read more
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Q3. Develope some skill and live your life on your own terms. Stop working for others who don't respect you at all. They make you think that if you're useless if you're not selected. You don't require communi...read more
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Q1. Self introduction
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Q1. Self introduction
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Q2. Elocution on random topics
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Q1. Tell me about yourself
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Q2. Why do you want join us
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Q1. Tell me about yourself
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Q2. Tell me about the city where you live
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Aptitude text was too difficult for freshers need to make it bit esay

Q1. Technically how we can make one process moving forward to automation.
Ans. 
To make a process move forward to automation, we need to identify the repetitive tasks and create a plan to automate them.
• Identify the repetitive tasks in the process

• Evaluate the feasibility of automating those tasks

• Create a plan to automate the tasks

• Implement the automation plan

• Test and refine the automation process
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Q1. How do you see your next 5 years in your selected company
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Q1. Need to ask about interviewers self introduction
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Q2. About their family affection and background
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Q3. Just need to test employees ability to work
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Q4. And need to know how much that employee interested to work with our organization
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Q5. Ask about apportunity
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Q1. Tell me something about yourself
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Q1. Self introduction
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Q1. Self introduction & discussion about previous work experience.
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Q1. Self interdiction and work experience
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Q2. Self interdiction my study qualifications
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Q3. Work experience and working gap
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Q4. About slaray expected salary
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Q1. Typing speed 30 above
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