Conneqt Business Solutions Advisory Consultant Interview Questions and Answers for Freshers

Q1. Tell me about you? Tell me about yourself?
Ans. 
I am a dedicated and experienced customer service advisor with a passion for helping others.
• I have worked in customer service for 5 years, providing support and assistance to customers in various industries.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have excellent communication and interpersonal skills, allowing me to effectively communicate with customers and understand the...read more
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Q2. Will you able to shift to different location for that perticular job or not?
Ans. 
Yes, I am willing to shift to a different location for the job.
• I am open to relocating for the right opportunity.

• I understand that the job may require me to work in different locations.

• I am flexible and adaptable to new environments.

• I have previous experience of relocating for work.

• I am excited about the possibility of working in a new location.
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Q3. Have you ever worked anywhere or you are a fresher?
Ans. 
I have worked in customer service roles before.
• I have experience working in customer service roles.

• I have previously worked as a customer service representative at XYZ company.

• I have handled customer inquiries and resolved issues in my previous roles.

• I am familiar with using customer service software and tools.
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Q1. Same questions but in details. Where have you worked? How long? What was the company located and what was the designation etc etc?
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Group discusstion with more then 2 people as I can recall. Same questions but this time only the wanted know my communication skills

Had to give a versant test. Where you had to remember the sentence and tell as much as you remember and text to read type of questions was there too.

Q1. This round was with client. All questions were similar but he asked questions in different languages. Ask me about my native language and where do i locate and what are the memorys connected from my place
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Aptitude test with logical, technical and other type of questions

Behavior test which i had to give from website by choosing appropriate answer from the given list. There was no negative marking.

Q1. English speaking test in which a sentence was given and we have to read and at last a topic is provided to you on which you have to speak for at least 2 minutes.
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Q1. Typing test which test your typing speed, fill in the blanks, email writing etc.
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Q1. Tell me about yourself, your highest qualification, when you did schooling, why you want to join Concentrix, etc.
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Q1. Basic Grammer, repeat a recorded voice, essay on a topic of 200 words
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples include answering phone calls, responding to emails, and
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Q3. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• This can include functions such as customer service, accounting, and human resources.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

• BPO can be done domestically or internationally, with countries like India and the ...read more
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Q4. Given a situation like last sunday went to the mall , describe it.
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Q5. 3 round is versant test
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Q6. Last round is video call round
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Q1. Tell me about yourself and about your resume
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Q1. 1st round was of amcat test which is communation kind of grammer test
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Q2. 2nd round was with HR
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Q3. 3rd round was also with another HR
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Q4. 4th and final round was with process manager
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