Concentrix Corporation Phone Banking Officer Interview Questions and Answers

Q1. Introduction and Overall Experience
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Q1. JOB Profile and KPI's
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Q2. Key Performance Indicators
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Shrinkage Attrition Calculation

Q1. Client Round Management Skills
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Q1. People management , operations matrix , R&P parameter .
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Q2. Scenarios based questions.
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Q1. Overcoming the unbalanced ways of handleing team
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To overcome unbalanced ways of handling a team, focus on communication, setting clear expectations, providing support and feedback, and promoting a positive team culture.
• Improve communication by holding regular team meetings and one-on-one check-ins.

• Set clear expectations and goals for each team member to ensure everyone is on the same page.

• Provide support and resources to help team members succeed in their roles.

• Offer...read more
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Q2. Conflicts arise onto team
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Conflicts on a team can be addressed through open communication, conflict resolution techniques, and fostering a positive team culture.
• Encourage open communication among team members to address conflicts early on

• Use conflict resolution techniques such as active listening, compromise, and mediation

• Foster a positive team culture by promoting respect, collaboration, and empathy

• Lead by example and demonstrate effective con
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Q1. What is your role and responsibilities?
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Q2. Quality control and SLA?
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Q1. What is my role in the previous job?
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Q2. What do you know about R1 rcm?
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Q1. What are your Roles and responsibilities as a Team Lead?
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Q2. What is Attrition formula?
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Q3. Tell me any challenging situation which you faced ?
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Q4. Why do you want to switch the organization?
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Q5. What is 76 modifier and why do we use it ?
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Q6. What was your Overall outstanding AR value ?
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Q7. Tell me any finding which helped in reducing the denials?
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The process and development of supply chain management.