Concentrix Corporation Contact Center Associate Interview Questions and Answers for Freshers

Empathy is the ability to understand and share the feelings of another, while sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters.

• Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

• Sympathy is feeling sorry for someone's situation without necessarily understanding or experiencing their emotions.

• Empathy is more about connecting wi...read more

I will remain calm, listen actively, empathize with the customer, and work towards finding a solution.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Avoid escalating the situation by maintaining a professional tone

• Offer solutions or escalate to a supervisor if necessary