Cognizant Service Desk Analyst Interview Questions and Answers for Experienced

Answers to common IT-related questions for Service Desk Analyst position

• SMTP is a protocol used for sending email messages between servers

• ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

• Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

• BSOD stands for Blue Screen of Death, a critical error in Windows operating ...read more

DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.

• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS is essential for browsing the internet and accessing websites

Multi factor authentication is a security process that requires users to provide two or more forms of identification to access a system.

• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It is commonly used in online banking, email, and other sensitive applications

I will troubleshoot the issue by checking the network settings and running diagnostic tests.

• Check if the laptop is connected to the correct network

• Ensure that the Wi-Fi is turned on and the laptop is within range

• Run network diagnostic tests to identify the issue

• Reset the network settings or restart the laptop if necessary

• Contact the IT department for further assistance if the issue persists