Coffee Day Operations Executive Interview Questions and Answers for Experienced

Q1. They most ask the questions related to real life team handlig ang client management
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Q1. What is your team size ? How do you perform under pressure
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Q2. What is your strength and weeknes. How do you motivate low performing team member
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Case study in Hindi language and English language

Group discussion are not interested for that personal problem

Don't fake smile, done lie ,be confident

Q1. How to customer concern handle
Ans. 
Handling customer concerns involves active listening, empathy, and prompt resolution.
• Listen attentively to the customer's concern

• Show empathy and understanding towards the customer's issue

• Take ownership of the problem and assure the customer that you will resolve it

• Offer a solution or alternative options to address the concern

• Follow up with the customer to ensure their satisfaction
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Q2. Introduction yourself and family
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Q3. How achieve sales targets
Ans. 
To achieve sales targets, it is important to set clear goals, develop effective strategies, motivate the sales team, track progress, and make necessary adjustments.
• Set clear and achievable sales targets

• Develop effective sales strategies and tactics

• Motivate and train the sales team

• Track sales progress and performance

• Make necessary adjustments and improvements

• Utilize data and analytics to identify opportunities and trend...read more
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Q4. How handle to team
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Q1. Tell me about yourself.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Share details of your previous job.
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Please be brave and attended the interview full confidence

Operations related questions

Customers experience role model handling the concern

Q1. Team handling team training
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Q2. How maintain the people
Ans. 
Maintaining people involves effective communication, providing support, recognizing achievements, and fostering a positive work environment.
• Regularly communicate with team members to address concerns and provide feedback

• Provide necessary support and resources for team members to succeed

• Recognize and reward achievements to boost morale and motivation

• Create a positive work environment by promoting teamwork and collaborat
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Q3. Follow the sop and customers concern handling
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Q4. Target related and maintain the sale trant
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Q5. How increase the restaurant sale additional sale corporate visit
Ans. 
To increase restaurant sales during corporate visits, focus on offering special promotions, creating a welcoming atmosphere, and providing excellent customer service.
• Offer special promotions or discounts for corporate groups

• Create a welcoming atmosphere with personalized service and attention to detail

• Provide excellent customer service to ensure a positive experience for corporate guests

• Collaborate with local businesse...read more
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