Upload Button Icon Add office photos

Coffee Day

Compare button icon Compare button icon Compare

Filter interviews by

Coffee Day Customer Service Executive Interview Questions and Answers

Updated 26 Nov 2015

Coffee Day Customer Service Executive Interview Experiences

1 interview found

I applied via Campus Placement

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a customer service executive with 5 years of experience in handling customer queries and complaints.

    • I have excellent communication and interpersonal skills.

    • I am a good listener and can empathize with customers.

    • I am proficient in using customer service software and tools.

    • I have experience in handling difficult customers and resolving their issues.

    • I am a team player and can work under pressure to meet targets.

  • Answered by AI
  • Q2. Why Coffee day beverages?Why not Mu-sigma?
  • Ans. 

    Coffee Day Beverages aligns with my personal interests and career goals.

    • I have a passion for the food and beverage industry

    • I am interested in the customer service aspect of the industry

    • I believe Coffee Day Beverages has a strong brand and reputation

    • I have researched the company and believe it aligns with my career goals

    • I am excited about the opportunity to work with a company that values customer satisfaction

  • Answered by AI
  • Q3. You are so good at Management. Why not IIM's?
  • Ans. 

    I believe in learning through experience and practical application rather than just theoretical knowledge.

    • I prefer hands-on experience over just classroom learning

    • I have gained valuable management skills through my work experience

    • I believe in continuous learning and self-improvement

    • I have taken relevant courses and workshops to enhance my skills

    • I am open to pursuing further education if it aligns with my career goals

  • Answered by AI
  • Q4. Questions about my internship experiences
  • Q5. We are operating all over india.Are you willing to relocate anywhere in india?
  • Ans. 

    Yes, I am willing to relocate anywhere in India for this opportunity.

    • I am open to exploring new places and cultures.

    • I am excited about the prospect of working in different parts of India.

    • I am willing to make the necessary arrangements to relocate.

    • I understand the importance of being flexible and adaptable in a customer service role.

  • Answered by AI
  • Q6. Question about symposium organizing and Leadership Experiences

Interview Preparation Tips

Round: Resume Shortlist
Experience: First round was Resume short list round.There were no GPA criterias.According to the interview experience of me and my seniors they were looking for people who have good knowledge in Management. They also looked for candidates who has done internships in Management domain. I had done many management internships and it help me a lot.The internship I did in the filed of Marketing and Operations at IIMA helped me alot.






Tips: 1.Do as many internships as possible.
2.Organize more symposiums
3.Enhance your leadership qualities
4.Dont worry about GPA.Many people who got placed had many backlogs/arrears.

Round: Group Discussion
Experience: Group Discussion went on very well. I was talking in terms of India is MODIfied.The panelists looked for some valid and good points.Starting the discussion and concluding the discussion earns you special points.Overall decorum was well maintained and it should be
Tips: 1.Be clear and Valid in your points
2.Be confident
3.Give chance to others as well.
4.Dont take too much time
Duration: 3330 Minutes minutes

Round: HR Interview
Experience: HR interview was not so different and all.Usual questions that is asked in other HR interviews.I was very confident and I drived HR towards my side.I impressed the HR's very well.They asked many questions as listed in the questions section.
Tips: 1.Be confident
2.Attitude Matters
3.Impress HR by saying truth
4.Have good leadership qualities


General Tips: 1.Be confident
2.Have good leadership qualities
3.Impress HR by your attitude
4.
Skills: Personality, Interpersonal Skills, Attitude, Marketing, Leadership
College Name: Anna University Chennai

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What do you know about Domino's pizza
  • Ans. 

    Domino's Pizza is a popular American pizza restaurant chain known for its delivery service and customizable pizzas.

    • Founded in 1960 by Tom Monaghan and his brother James

    • Known for their 30-minute delivery guarantee (now discontinued)

    • Offers a wide variety of pizza toppings and crust options

    • Has a global presence with thousands of locations worldwide

  • Answered by AI
  • Q2. Why you wanna work in this company
  • Ans. 

    I am passionate about the company's mission and values, and I believe my skills align well with the role.

    • I admire the company's commitment to customer satisfaction and innovation.

    • I have heard great things about the company culture and employee development opportunities.

    • I am excited about the chance to contribute to a reputable and growing organization.

    • I believe my experience in customer service will be a valuable asset

  • Answered by AI
  • Q3. What you think you will achieve in this company
  • Ans. 

    I aim to enhance customer satisfaction, improve team efficiency, and contribute to the company's growth.

    • Enhance customer satisfaction through prompt and effective resolution of issues

    • Improve team efficiency by sharing best practices and providing support

    • Contribute to the company's growth by identifying opportunities for improvement and implementing solutions

  • Answered by AI

I appeared for an interview in Apr 2017.

Interview Questionnaire 

1 Question

  • Q1. Family ,occupation,motivation & experience

Interview Preparation Tips

Round: HR
Experience: Done

Round: HR Interview
Experience: Done

Round: Branch manager
Experience: Done

Skills: Sales, Client Pitch Presentation

I applied via Campus Placement and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
  • Q2. Why do you want to work here

Interview Preparation Tips

Interview preparation tips for other job seekers - It's pretty simple to crack the interview of mahindra holidays, just be prepared with some basic knowledge of sales if your fresher and if your experienced then they will ask you about your past experience

I applied via Approached by Company and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about convincing a customer
  • Ans. 

    Convincing a customer requires understanding their needs and providing a solution that meets those needs.

    • Listen actively to the customer's concerns and needs

    • Provide relevant information and benefits of the product/service

    • Address any objections or hesitations the customer may have

    • Offer a solution that meets the customer's needs and budget

    • Follow up with the customer to ensure satisfaction and address any further concerns

  • Answered by AI
  • Q2. Then relationshipanagement
  • Q3. Personal details and work

Interview Preparation Tips

Interview preparation tips for other job seekers - Good if you a passion for sales and relationship management

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Skills of current company
  • Q2. Language test and communication skills

Interview Preparation Tips

Topics to prepare for Oyo Rooms Senior Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - Hdhdjdhdhdbhdbdhxhxbdhdjdndjjdbdjdjbdhdhdhdhjdhdhhdhd
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Refrigeration storage related
  • Q2. Related to compressor and temperature compliance
  • Q3. Related to past experience
  • Q4. Related to dry and cold storage practices
  • Q5. TPM and 5 S RELATED

Interview Preparation Tips

Interview preparation tips for other job seekers - You should have good knowledge about refrigeration system.

I applied via Naukri.com and was interviewed before Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About your current experience
Round 3 - Technical 

(1 Question)

  • Q1. About your work experience and skills
Round 4 - Behavioral 

(1 Question)

  • Q1. Managerial skills and willingness

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep updated with you resume and projects. Be confident about yourself.
Round 1 - Technical 

(1 Question)

  • Q1. Basic question related to food safety.

Interview Preparation Tips

Interview preparation tips for other job seekers - Very basic question related to preventive maintenance.question related to temperature compliance, food safety.

Tell us how to improve this page.

Interview Questions from Similar Companies

Oyo Rooms Interview Questions
3.3
 • 221 Interviews
Burger King Interview Questions
3.8
 • 70 Interviews
Hyatt Regency Interview Questions
4.1
 • 44 Interviews
Pizza Hut Interview Questions
3.9
 • 43 Interviews
JW Marriott Interview Questions
4.2
 • 41 Interviews
Ihg Group Interview Questions
3.8
 • 35 Interviews
View all
Territory Sales Manager
134 salaries
unlock blur

₹4.2 L/yr - ₹8.5 L/yr

Territory Manager
53 salaries
unlock blur

₹5 L/yr - ₹7.2 L/yr

Sales Executive
52 salaries
unlock blur

₹5 L/yr - ₹7.5 L/yr

Area Sales Manager
47 salaries
unlock blur

₹7 L/yr - ₹12.5 L/yr

Assistant Manager
32 salaries
unlock blur

₹1.9 L/yr - ₹7.7 L/yr

Explore more salaries
Compare Coffee Day with

Oyo Rooms

3.3
Compare

Jubilant Foods Works

3.7
Compare

Mahindra Holidays & Resorts

3.5
Compare

Oberoi Group of Hotels

4.1
Compare
Did you find this page helpful?
Yes No
write
Share an Interview