THE LEELA PALACES HOTELS & RESORTS Operations Manager Interview Questions and Answers

Q1. How many employees are serving in your under assist
Add your answer
Q2. How to work with you and your whole staff?
Ans. Friendly and flexible with doing work from gate organisation.
Answered by chirpingdahi
Add your answer
Q3. Very sincere and carefully.
Add your answer

Q1. Difference between STR and Trip advisor rating
Ans. 
STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
Answered by AI
View 1 more answer
Q2. What is crypto currency
Ans. 
Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
Answered by AI
Add your answer
Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
Add your answer

Q1. As usual Normal questions
Add your answer

Deeply understand every setuation

Q1. What is your greatest strength and weakness?
Ans. 
My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t
Answered by AI
View 5 more answers
Q2. How do you deal with an upset customer?
Ans. 
When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
Answered by AI
View 3 more answers

Case study in Hindi language and English language

Group discussion are not interested for that personal problem