JW Marriott Assistant Manager Interview Questions and Answers

Q1. Difference between STR and Trip advisor rating
Ans. 
STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
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Q2. What is crypto currency
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Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
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Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
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Q1. How many employees are serving in your under assist
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Q2. How to work with you and your whole staff?
Ans. Friendly and flexible with doing work from gate organisation.
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Q3. Very sincere and carefully.
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Q1. Introduction and communication skills
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Q1. Knowledge based
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Q1. You leadership skills
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Deeply understand every setuation

Q1. What can you tell us about yourself?
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Q2. What about food safety ?
Ans. 
Food safety ensures that food is handled, prepared, and stored to prevent foodborne illnesses and contamination.
• Proper storage: Keep perishable items refrigerated to slow bacterial growth. Example: Store raw meat on the bottom shelf to prevent drips.

• Cooking temperatures: Ensure food is cooked to safe internal temperatures. Example: Chicken should reach 165°F (75°C) to kill harmful bacteria.

• Cross-contamination preventio...read more
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Q1. What can you tell us about yourself?
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Q2. What is the food safety?
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Food safety ensures that food is safe to eat, preventing foodborne illnesses through proper handling, preparation, and storage.
• Proper cooking temperatures: Cook meat to safe internal temperatures (e.g., chicken to 165°F).

• Cross-contamination prevention: Use separate cutting boards for raw meat and vegetables.

• Safe storage: Refrigerate perishable foods within two hours to prevent bacterial growth.

• Personal hygiene: Wash ha...read more
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Q1. What is your greatest strength and weakness?
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My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t
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Q2. How do you deal with an upset customer?
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When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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Q1. About experience & current role
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Q2. Be clear & crisp
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Q1. Same as before - About job, experience, self, achievement
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Q2. Keep answers short n to the point
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It was positive round

Q1. Discussed about inventory, COL and Sale
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