Coffee Day Associate Test Analyst Interview Questions and Answers for Experienced

Q1. How will you handle veg nonveg concern ?
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Q2. How to handle angary customer?
Ans. 
Handling an angry customer requires active listening, empathy, and a willingness to find a solution.
• Listen actively to the customer's concerns without interrupting them

• Empathize with the customer's frustration and acknowledge their feelings

• Apologize for any inconvenience caused and take responsibility for finding a solution

• Offer a solution that meets the customer's needs and expectations

• Follow up with the customer to e
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Q1. Crucial quality of a sales person?
Ans. 
The crucial quality of a sales person is effective communication skills.
• Effective communication skills are essential for building rapport with clients and understanding their needs.

• A sales person should be able to clearly articulate the benefits and features of a product or service.

• Active listening is important to understand customer concerns and address them effectively.

• Negotiation and persuasion skills are crucial fo...read more
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Q2. Difference between sales and marketing?
Ans. 
Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.
• Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.

• Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

• Sales is a short...read more
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Q1. Tell about convincing a customer
Ans. 
Convincing a customer requires understanding their needs and providing a solution that meets those needs.
• Listen actively to the customer's concerns and needs

• Provide relevant information and benefits of the product/service

• Address any objections or hesitations the customer may have

• Offer a solution that meets the customer's needs and budget

• Follow up with the customer to ensure satisfaction and address any further concerns
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Q2. Then relationshipanagement
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Q3. Personal details and work
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Q1. General questions
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Q2. About yourself and experience
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Q1. Based on resume
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Q2. Html questions and css
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Over view of GMP GHP HACCP CCP knowledge

What are the preservatives used in beverage industry? How many types of Allergens

Q1. Reasons behind choosing food technology field
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Q2. Which department would you like to work in?
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