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Cm Solution

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based on 30 Reviews

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Cm Solution Desktop Support Engineer L1 and L2 Interview Questions and Answers

Updated 24 Jul 2024

Cm Solution Desktop Support Engineer L1 and L2 Interview Experiences

1 interview found

Desktop Support Engineer L1 and L2 Interview Questions & Answers

user image Anonymous

posted on 24 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I was interviewed in Jun 2024.

Round 1 - HR 

(3 Questions)

  • Q1. What is SLA in ticketing tool?
  • Ans. 

    SLA in ticketing tool refers to Service Level Agreement which defines the expected response and resolution times for tickets.

    • SLA is a contract between the service provider and the customer, specifying the level of service expected.

    • It includes details such as response time, resolution time, priority levels, and escalation procedures.

    • For example, a high priority ticket may have a shorter SLA than a low priority ticket.

    • SL...

    • Answered by AI
    Add your answer
  • Q2. What is VPN and how it works?
  • Ans. 

    VPN stands for Virtual Private Network, which allows users to securely access a private network over a public network.

    • VPN creates a secure and encrypted connection between the user's device and the private network.

    • It masks the user's IP address and location, providing anonymity and privacy.

    • VPN can be used to access restricted websites, secure data transmission, and bypass geo-restrictions.

    • Examples of VPN services inclu

    • Answered by AI
    Add your answer
  • Q3. What is BSOD error and how can fix it?
  • Ans. 

    BSOD (Blue Screen of Death) error is a system error that causes a blue screen to appear on Windows computers, indicating a critical system error.

    • BSOD error is a system error that causes a blue screen to appear on Windows computers

    • It indicates a critical system error that needs to be resolved

    • Common causes of BSOD errors include hardware issues, driver conflicts, and software problems

    • To fix BSOD errors, you can try resta...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read basic questions about your job profile and read your CV carefully.

Skills evaluated in this interview

Top trending discussions

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Interview Tips & Stories
2d
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Cm Solution?
Ask anonymously on communities.

Interview questions from similar companies

Desktop Support Engineer L1 and L2 Interview Questions & Answers

TCS user image Anonymous

posted on 21 Jan 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Dec 2023. There were 5 interview rounds.

Round 1 - Group Discussion 

For that job discussion

Round 2 - HR 

(3 Questions)

  • Q1. Salary details for that job
    • Add your answer
  • Q2. Ex: In our laptop charger is connected and power is coming the laptop is not booting what can you do?
    • Add your answer
  • Q3. My system having over heating issue can you check?
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. What are the hardware components
  • Ans. 

    Hardware components are physical parts of a computer system that enable it to function.

    • Motherboard: main circuit board that connects all components

    • CPU: central processing unit, performs calculations and executes instructions

    • RAM: random access memory, stores data temporarily for quick access

    • Hard Drive: stores permanent data like operating system and files

    • Graphics Card: processes and renders images and videos

    • Power Supply...

    • Answered by AI
    Add your answer
Round 4 - Case Study 

Diploma in computer engineering

Round 5 - Aptitude Test 

Check my self confidence

Skills evaluated in this interview

Desktop Support Engineer Interview Questions & Answers

Accenture user image Kushagra Pandey

posted on 15 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Name & bio & education
    • Add your answer
  • Q2. Future goals & achievements.
  • Ans. 

    My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

    • Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

    • Gain experience in troubleshooting complex technical issues

    • Lead projects to improve efficiency and productivity in the IT department

    • Answered by AI
    Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. What is dhcp ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • DHCP assigns IP addresses to devices on a network

    • It also provides other network configuration information such as subnet mask and default gateway

    • DHCP servers lease IP addresses to devices for a specific period of time

    • DHCP helps in reducing manual configuration errors

    • Answered by AI
    Add your answer
  • Q2. How to boot a new laptop
  • Ans. 

    To boot a new laptop, you need to press the power button and wait for the operating system to load.

    • Press the power button to turn on the laptop

    • Wait for the manufacturer's logo to appear on the screen

    • The operating system will start loading

    • Enter any necessary login credentials if prompted

    • Answered by AI
    Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Networking question about class a - e
    • Add your answer
  • Q2. Tricky question about topology
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack

Skills evaluated in this interview

Desktop Support Engineer Interview Questions & Answers

HCLTech user image Anonymous

posted on 21 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Desktop support related
    • Add your answer
  • Q2. Technical related questions
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

Tech Mahindra user image Ahmad Abdi

posted on 24 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
No response
Round 1 - HR 

(5 Questions)

  • Q1. What is difference between share printer and network printer?
  • Ans. 

    A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.

    • Shared printer is connected to a single computer and shared over a network

    • Network printer is directly connected to the network

    • Shared printer requires the host computer to be turned on for printing

    • Network printer can be accessed by multiple users without relying on a single computer

    • Answered by AI
    View 1 more amswer
  • Q2. What is technical issues on desktop support engineer?
  • Ans. 

    Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.

    • Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

    • Resolving software issues like operating system errors, application crashes, and driver conflicts

    • Providing support for network connectivity issues, printer problems, and peripheral device malfunctio

    • Answered by AI
    Add your answer
  • Q3. Is system is restart multiple times what was the issue?
  • Ans. 

    The issue could be due to a hardware problem, software conflict, or a corrupt system file.

    • Check for any recent software installations or updates that may have caused conflicts

    • Look for any hardware issues such as overheating or faulty components

    • Check system logs for any error messages that may indicate a corrupt system file

    • Consider running diagnostic tests to identify the root cause of the restarts

    • Answered by AI
    Add your answer
  • Q4. What is Dora process?
  • Ans. 

    DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.

    • Discover: Identify the current state of IT operations

    • Observe: Monitor and analyze the performance and issues

    • Rationalize: Evaluate and prioritize improvements

    • Automate: Implement automation to streamline processes

    • Answered by AI
    Add your answer
  • Q5. What is the latest OS?
  • Ans. 

    The latest OS is Windows 11, released by Microsoft in October 2021.

    • Windows 11 is the latest operating system released by Microsoft

    • It was officially released in October 2021

    • Windows 11 comes with new features like a redesigned Start menu and Taskbar

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Really a very meaningful question send by hr to me for my better future thanks

Skills evaluated in this interview

Desktop Engineer Interview Questions & Answers

Genpact user image l k

posted on 10 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Domain related queries
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Data centre related questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through the JD and it's enough to practice for job interview

Desktop Support Engineer Interview Questions & Answers

Wipro user image Anonymous

posted on 24 Apr 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Dns , dhpc, outlook,excel, ms office
    • Add your answer
  • Q2. Outlook configuration process
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

Teleperformance user image Anonymous

posted on 14 Nov 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring desktops, laptops, and peripherals

    • Excellent customer service and communication skills

    • Certified in CompTIA A+ and Mic...

    • Answered by AI
    Add your answer
  • Q2. What is your salary expectation?
    • Add your answer
Round 2 - Technical 

(4 Questions)

  • Q1. What is dora process.
  • Ans. 

    The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

    • Discover: Device sends a broadcast message to discover DHCP servers on the network

    • Offer: DHCP server responds with an IP address offer to the device

    • Request: Device requests the offered IP address from the DHCP server

    • Acknowledge: DHCP server acknowledges the request and assigns the IP addr

    • Answered by AI
    Add your answer
  • Q2. What is incident and service request?
  • Ans. 

    An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

    • An incident is a disruption to normal operation that requires immediate attention to restore service.

    • A service request is a formal request from a user for information, advice, a standard change, or access to a service.

    • Examples: Incident -

    • Answered by AI
    Add your answer
  • Q3. Which outlook file is responsible for taking backup?
  • Ans. 

    The outlook file responsible for taking backup is the PST file.

    • PST file stores emails, contacts, calendar events, and other data in Outlook.

    • Users can manually backup their PST file by exporting it from Outlook.

    • Third-party backup software can also be used to automatically backup the PST file.

    • Answered by AI
    Add your answer
  • Q4. What is port number of SMTP/POP/IMAP?
  • Ans. 

    SMTP - 25, POP - 110, IMAP - 143

    • SMTP uses port 25 for sending emails

    • POP uses port 110 for receiving emails

    • IMAP uses port 143 for accessing emails

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Desktop Support Engineer interview:
  • Office 365,
  • SLA
  • MS Outlook

Skills evaluated in this interview

Desktop Support Engineer Interview Questions & Answers

Infosys user image Anonymous

posted on 4 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Sla,customer support ,azure,active directory
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

Amazon user image Anonymous

posted on 18 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Questions regarding to my personality and work ethnic
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Basic desktop troubleshoot question
    • Add your answer
Round 3 - final round 

(1 Question)

  • Q1. Expected salary and benefits
    • Add your answer

Cm Solution Interview FAQs

How many rounds are there in Cm Solution Desktop Support Engineer L1 and L2 interview?
Cm Solution interview process usually has 1 rounds. The most common rounds in the Cm Solution interview process are HR.
What are the top questions asked in Cm Solution Desktop Support Engineer L1 and L2 interview?

Some of the top questions asked at the Cm Solution Desktop Support Engineer L1 and L2 interview -

  1. What is BSOD error and how can fix ...read more
  2. What is SLA in ticketing to...read more
  3. What is VPN and how it wor...read more

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Cm Solution Desktop Support Engineer L1 and L2 Salary
based on 5 salaries
₹2.4 L/yr - ₹4.5 L/yr
At par with the average Desktop Support Engineer L1 and L2 Salary in India
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Cm Solution Desktop Support Engineer L1 and L2 Reviews and Ratings

based on 1 review

3.0/5

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