Cm Solution Interview Questions and Answers

SLA in ticketing tool refers to Service Level Agreement which defines the expected response and resolution times for tickets.

• SLA is a contract between the service provider and the customer, specifying the level of service expected.

• It includes details such as response time, resolution time, priority levels, and escalation procedures.

• For example, a high priority ticket may have a shorter SLA than a low priority ticket.

• SL...read more

VPN stands for Virtual Private Network, which allows users to securely access a private network over a public network.

• VPN creates a secure and encrypted connection between the user's device and the private network.

• It masks the user's IP address and location, providing anonymity and privacy.

• VPN can be used to access restricted websites, secure data transmission, and bypass geo-restrictions.

• Examples of VPN services inclu...read more

BSOD (Blue Screen of Death) error is a system error that causes a blue screen to appear on Windows computers, indicating a critical system error.

• BSOD error is a system error that causes a blue screen to appear on Windows computers

• It indicates a critical system error that needs to be resolved

• Common causes of BSOD errors include hardware issues, driver conflicts, and software problems

• To fix BSOD errors, you can try resta...read more