BYJU'S Senior Operations Specialist Interview Questions and Answers

Q1. Tell me about the Work Experience
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Q2. How do you improve customer satisfaction
Ans. 
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
• Listen to customer feedback and implement necessary changes

• Provide excellent customer service by training staff and ensuring quick response times

• Resolve customer issues promptly and effectively to show that their concerns are taken seriously
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Questions about previous experience, puzzle about 25 horses 5 racetracks

Questions about previous experience, evaluation of response to situations about operations delivery, how to prioritise between university, instructor and learner tickets.

Questions about previous experience, evaluation of response to situations about operations delivery, how to manage learner escalation about refunds, how will you proceed when you have a smaller number of evaluators and large number of submissions, what do you want to do long-term in your career

Q1. Tell me about your self ...common question
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Q2. General past experience
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Q1. Past experience
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Q2. Situation for Operations manager
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Basic maths, logical reasoning

THEY WILL ASK ABOUT YOUR-SELF, AND RELETED JOB. AND WILL DISSCUSS ABOUT LAST JOB AND SALLERY ALSO.
THIS ROUND WILL BE ON CALL

Q1. HE WILL CHECK THAT ARE YOU APROPRIETE FOR THE JOB IN SPECIFIC SALLERY OR NOT, HE WILL ALSO INSURE THAT YOUR YOU AND YOUR DOCUMENTS ARE JENUINE OR NOT. 2ND ROUND WILL BE DONE FACE TO FACE.
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Covide - WFH Policies.

Q1. Salary and benefits.
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Q2. Why Unacademy.
Ans. 
Unacademy is a leading online learning platform with a diverse range of courses and top educators.
• Unacademy offers a wide variety of courses, from academic subjects to competitive exams preparation.

• The platform provides access to top educators and industry experts, ensuring high-quality learning.

• Unacademy's interactive live classes and recorded lectures make learning flexible and convenient.

• The community aspect of Unac...read more
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Q1. Name 5 MS Excel Formula
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Some common MS Excel formulas include SUM, VLOOKUP, IF, CONCATENATE, and AVERAGE.
• SUM: Adds up all the numbers in a range of cells

• VLOOKUP: Searches for a value in the first column of a table and returns a value in the same row from another column

• IF: Checks whether a condition is met and returns one value if true and another if false

• CONCATENATE: Joins two or more text strings into one string

• AVERAGE: Calculates the averag
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Q2. Define STAR approach
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STAR approach is a method used to structure responses in interviews, focusing on Situation, Task, Action, and Result.
• Situation - Describe the context or background of a specific event or challenge.

• Task - Explain the specific task or goal that needed to be accomplished.

• Action - Detail the actions you took to address the task or challenge.

• Result - Share the outcomes or results of your actions, including any lessons learn...read more
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Q1. Why is there a gap from previous Organisation
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Q1. Why do you want to join sales?
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Q1. What do you know about scaler?
Ans. 
Scaler is a platform that offers online courses and mentorship for software engineers to help them advance in their careers.
• Scaler provides courses in data structures, algorithms, system design, and more.

• They offer mentorship from industry experts to help students with career growth.

• The platform also helps students with interview preparation for tech companies.

• Scaler has a strong alumni network that provides networking
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Q1. Situation reaction test
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