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BYJU'S Senior Operations Specialist Interview Questions and Answers

Updated 8 Jun 2023

BYJU'S Senior Operations Specialist Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Why you want to go into operations?
  • Q2. Why only Byju's?
  • Q3. How you see yourself in sales?
Round 3 - One-on-one 

(3 Questions)

  • Q1. How would you help any cx if he is not satisfied with the course?
  • Ans. 

    I would address the cx's concerns by actively listening, empathizing, offering solutions, and following up to ensure satisfaction.

    • Listen attentively to the cx's feedback and concerns

    • Empathize with the cx's feelings and acknowledge their dissatisfaction

    • Offer solutions or alternatives to address the cx's issues

    • Follow up with the cx to ensure their satisfaction and make any necessary adjustments

  • Answered by AI
  • Q2. How you gonna convince the cx if he wants refund?
  • Ans. 

    I would empathize with the customer, understand their concerns, offer alternatives such as exchanges or store credit, and assure them of our commitment to customer satisfaction.

    • Listen actively to the customer's concerns and empathize with their situation

    • Explain the company's refund policy clearly and professionally

    • Offer alternatives such as exchanges, store credit, or resolving the issue in another way

    • Assure the custom...

  • Answered by AI
  • Q3. Why do you want to prefer operations over sales?

Interview Preparation Tips

Topics to prepare for BYJU'S Senior Operations Specialist interview:
  • Sales
  • Marketing
  • client servicing
  • Customer Service
  • Operations Management
  • Customer Relationship
Interview preparation tips for other job seekers - Be honest with yours answers,
Before reacting to any questions, listen it first.

Interview questions from similar companies

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - very easy process..2 rounds only
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Case Study 

Case study on lesson planning

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager round either over zoom or face to face
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Normal introduction
  • Q2. Tell me about ur self job profile responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic questions
  • Q2. Details about your day to day work
  • Ans. 

    As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.

    • Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

    • Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

    • Providing strategic guidance by analyzi...

  • Answered by AI
Round 3 - Case Study 

Situation based questions

Round 4 - HR 

(1 Question)

  • Q1. Details on joining
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about your last job?
  • Q2. Why you switching?
  • Q3. Edtech sales experience?
  • Ans. 

    Yes

    • I have 5 years of experience in selling educational technology solutions.

    • I have successfully closed deals with several schools and universities.

    • I am familiar with the challenges and opportunities in the edtech market.

    • I have a proven track record of meeting and exceeding sales targets in the edtech industry.

  • Answered by AI
  • Q4. Pipeline and connections?
  • Q5. B2b, KRA'S ,ete sale,
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your current salary?
  • Q2. What is notice period?
  • Ans. 

    Notice period is the amount of time an employee or employer must give before terminating employment.

    • Notice period is a predetermined period of time that an employee or employer must give before ending the employment contract.

    • It is a formal notice that allows both parties to prepare for the termination of employment.

    • The length of the notice period is usually specified in the employment contract or determined by labor la...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - don’t join not environment is not so good so much of politics and favouritism. only relatives and friends of management level people get attention and good increments no matter how much you work hard.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. About work experience
  • Q2. About salary discussion
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and problem-solving skills

    • Certified Project Management Professional (PMP)

    • Previously managed a project that resulted in a 20% increase in efficiency

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Na
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell Me About Yourself?
  • Q2. Why do you want to join PW?
  • Q3. What was your salary at your previous job?
  • Q4. Why did you leave your previous job?
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you know about EdTech?
  • Q2. Role of Marketing activities for an organization?
  • Ans. 

    Marketing activities play a crucial role in promoting products/services, building brand awareness, attracting customers, and driving sales.

    • Marketing activities help in creating brand awareness and visibility in the market.

    • They assist in attracting potential customers and generating leads for the sales team.

    • Marketing activities aid in promoting products/services and communicating their benefits to the target audience.

    • Th...

  • Answered by AI
Round 3 - One-on-one 

(3 Questions)

  • Q1. Why do you want to join PW?
  • Q2. What defines you the best?
  • Q3. Why should we hire you?

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Senior Operations Specialist interview?
BYJU'S interview process usually has 3 rounds. The most common rounds in the BYJU'S interview process are Resume Shortlist, Technical and One-on-one Round.
What are the top questions asked in BYJU'S Senior Operations Specialist interview?

Some of the top questions asked at the BYJU'S Senior Operations Specialist interview -

  1. How would you help any cx if he is not satisfied with the cour...read more
  2. How you gonna convince the cx if he wants refu...read more

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BYJU'S Senior Operations Specialist Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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BYJU'S Senior Operations Specialist Salary
based on 7 salaries
₹4.8 L/yr - ₹8.2 L/yr
20% less than the average Senior Operations Specialist Salary in India
View more details

BYJU'S Senior Operations Specialist Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

3.0

Skill development

4.0

Work-life balance

3.0

Salary

3.0

Job security

3.0

Company culture

1.0

Promotions

3.0

Work satisfaction

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