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BT Group Senior CSA Interview Questions and Answers

Updated 18 Apr 2022

BT Group Senior CSA Interview Experiences

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Senior CSA Interview Questions & Answers

user image Anonymous

posted on 18 Apr 2022

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Assignment 
Round 3 - One-on-one 

(1 Question)

  • Q1. They will ask you some basic introduction and then straight to the point why you want to do this job what's your goal if you got selected. Basically they will see if you are ambitious towards post ans com...
Round 4 - One-on-one 

(1 Question)

  • Q1. Basic round like introduction.
Round 5 - Technical 

(1 Question)

  • Q1. Some process related questions depends what will be your Job description

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, Honest, answer straight to the point, and make eye contact doesn't matter if company's CEO is taking your interview.

Senior CSA Interview Questions & Answers

user image Anonymous

posted on 18 Apr 2022

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Assignment 
Round 3 - One-on-one 

(1 Question)

  • Q1. They will ask you some basic introduction and then straight to the point why you want to do this job what's your goal if you got selected. Basically they will see if you are ambitious towards post ans com...
Round 4 - One-on-one 

(1 Question)

  • Q1. Basic round like introduction.
Round 5 - Technical 

(1 Question)

  • Q1. Some process related questions depends what will be your Job description

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, Honest, answer straight to the point, and make eye contact doesn't matter if company's CEO is taking your interview.

Senior CSA Interview Questions Asked at Other Companies

Q1. Would you be able to sell 100 Refrigerators to 100 families livin ... read more
Q2. How to handle an irrate customer?
asked in Maxicus
Q3. Tell the basic etiquette of email?
Q4. Do you know what is customer service
asked in Jio
Q5. What is mean roll for csa ,

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the role then they let you in other rounds
Round 3 - Assignment 

Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must

Round 4 - One-on-one 

(1 Question)

  • Q1. Why did choose this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Preparation is must before going to interview you need to have good typing speed and good in English grammar

I applied via Company Website and was interviewed in Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. How is working process technical
  • Q2. What is computer is computer is computing machine
  • Ans. 

    A computing machine is an electronic device that can perform arithmetic and logical operations.

    • Computing machines can be programmed to perform specific tasks.

    • They use binary code to process information.

    • Examples of computing machines include desktop computers, laptops, tablets, and smartphones.

  • Answered by AI
Round 3 - Technical 

(3 Questions)

  • Q1. Technical is manifchr department
  • Q2. How is work operation
  • Q3. Which propas ues in Computers is
  • Ans. 

    There is no clear question here. Please provide a valid question.

    • Answered by AI
    Round 4 - Technical 

    (7 Questions)

    • Q1. What is tha technical
    • Q2. What porcces technical
    • Q3. How is porrcess paruducati
    • Q4. How is Computers is operation is technical
    • Q5. How is quickly working process
    • Ans. 

      Quickly working process is efficient and saves time.

      • Efficient processes are designed to minimize waste and maximize output.

      • Quickly working processes can be achieved through automation and optimization.

      • Examples of quickly working processes include just-in-time manufacturing and agile project management.

      • Regular evaluation and improvement of processes is necessary to maintain efficiency.

    • Answered by AI
    • Q6. Which typass key function key
    • Ans. 

      The question is unclear and incomplete. Please provide more context.

      • Please clarify the question and provide more information.

      • Typass is not a recognized term or keyword in operations.

      • Function keys vary depending on the system and software being used.

      • Please provide more context or a specific scenario for a more accurate answer.

    • Answered by AI
    • Q7. Which key in desktop
    • Ans. 

      The key in desktop depends on the operating system being used.

      • In Windows, the key is usually the Windows key located between Ctrl and Alt on the left side of the keyboard.

      • In Mac, the key is the Command key located next to the space bar.

      • In Linux, the key can vary depending on the distribution and desktop environment being used.

    • Answered by AI

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Job work porcess automatically press that time is save

    Skills evaluated in this interview

    Interview experience
    2
    Poor
    Difficulty level
    Moderate
    Process Duration
    Less than 2 weeks
    Result
    Not Selected

    I applied via Approached by Company and was interviewed in Jul 2022. There were 2 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
    View all tips
    Round 2 - One-on-one 

    (2 Questions)

    • Q1. It will based on the JD and the data you showing on your resume.
    • Ans. Process is simple they just question your experience.
    • Answered by Nisar Abbas
    • Q2. JD and your experience based questions.

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Interview went very smooth. First round was screening , followed by panel round and final HR round. Entire Interview process completed in 2 weeks time. Package agreed and confirmed, received data privacy emails from CBRE and also shared all the documents , but I did nt received offer letter and I am still waiting for the offer letter and HR stopped responding my follow ups.
    It's over a month and I don't know if iam in or out... very weird and exciting experience at CBRE. :)
    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
    View all tips
    Round 2 - HR 

    (2 Questions)

    • Q1. Why are you join this company?
    • Ans. I try to grow up my future as a recognised company this reason I have to join.
    • Answered Anonymously
    • Q2. Have any experience or freshses?
    • Ans. I working last 3 year as a senior executive at delhivery.
    • Answered Anonymously

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Working hard and honestly success come to one day and pray to good every up and down condition always beside me.

    I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
    View all tips
    Round 2 - Assignment 

    A topic about course in IT and communication

    Round 3 - HR 

    (2 Questions)

    • Q1. What is your last job
    • Q2. What is your last salary
    • Ans. My salary 2 lacs per year
    • Answered by Sudha sri

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Gaining knowledge about interview questions and learn skills
    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 3 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
    View all tips
    Round 2 - One-on-one 

    (1 Question)

    • Q1. Tell me about yourself?
    Round 3 - One-on-one 

    (1 Question)

    • Q1. Few Aptitude questions
    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Be honest with your years of experience. All information you share will be verified at the time of joining.
    View all tips
    Round 2 - HR 

    (2 Questions)

    • Q1. Self introduction
    • Q2. If candidate is experienced then discuss about previous experience and shift timings and all that.
    Round 3 - Aptitude Test 

    Aptitude test having, English, maths and reasoning questions

    Round 4 - One-on-one 

    (3 Questions)

    • Q1. One-o-one round with operation manager count as final round
    • Q2. Simple about past experience
    • Q3. Discussion about shift timings and all that

    I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Avoid using too much corporate jargon in your CV. Sometimes keeping things simple will get your job done.
    View all tips
    Round 2 - Technical 

    (2 Questions)

    • Q1. What was that you like technical support
    • Ans. Technical support executive department and my responsibility
    • Answered Anonymously
    • Q2. What was that you have like in customer care executive department supporting

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Quickly problem solve and easy work hard and hard work my company

    BT Group Interview FAQs

    How many rounds are there in BT Group Senior CSA interview?
    BT Group interview process usually has 5 rounds. The most common rounds in the BT Group interview process are One-on-one Round, Technical and Aptitude Test.

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