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Optum Global Solutions Senior Customer Service Representative Interview Questions and Answers

Updated 27 Oct 2024

Optum Global Solutions Senior Customer Service Representative Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. About Experience
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
  • Q2. About Experience
  • Q3. Weakness and Strength
Round 3 - Assignment 

Typing Test and a mock chat

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the role then they let you in other rounds
Round 3 - Assignment 

Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must

Round 4 - One-on-one 

(1 Question)

  • Q1. Why did choose this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Preparation is must before going to interview you need to have good typing speed and good in English grammar

Senior Customer Service Representative Interview Questions Asked at Other Companies

Q1. What do you understand by customer service? How would you handel ... read more
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Q3. What is bsod, Troubleshooting, No Boot,No Post issues??
Q4. Handle a call of customer acting as a bank representative
Q5. What is the definition of customer service?

Senior Customer Service Representative Jobs at Optum Global Solutions

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Interview questions from similar companies

I applied via Walk-in and was interviewed before Nov 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. My self , Previous work knowledge, Salary expectations.
  • Q2. Why you left last organisation?
  • Q3. What is your salary expectations ?
  • Q4. Where do you live at ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident no matter if your grammar is not perfect while communicating. Just be normal.

Interview Questionnaire 

1 Question

  • Q1. Normal questions like 1)my self and about previous job related

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic questions on testing.
  • Q2. Write sample code on some basic queries supplied during interview.
  • Ans. 

    Sample code for basic queries

    • Use SELECT statement to retrieve data from a table

    • Use WHERE clause to filter data based on conditions

    • Use ORDER BY clause to sort data in ascending or descending order

    • Use GROUP BY clause to group data based on a column

    • Use JOIN clause to combine data from multiple tables

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please have some knowledge on selenium testibg.

I applied via Referral and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction confirmation about the interview schedule.
Round 3 - One-on-one 

(2 Questions)

  • Q1. Go through your resume
  • Q2. Testing core knowledge on applied domine.
Round 4 - HR 

(1 Question)

  • Q1. About the salary negotiation.

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepared on basis information Domin on which role you are applied.

Interview Questionnaire 

1 Question

  • Q1. Technical questions they ask about Database structure basics rman restoration datagaurd Linux basics data pump

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview but it's take 2 months for offer letter

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Previous job experiences and Excel Sap related questions and family details
  • Q2. Please prepare for all accounts related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare for accounts related question and SAP and ms office

I applied via Referral and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Communication skills and technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Communicate well and be well prepared

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

They give some MCQ question from c#, .net,SQL, angular. Fizz Buzz type coding.

Round 2 - Technical 

(1 Question)

  • Q1. Basic oops concepts, splitter, 3 highest salary in SQL, procedure and functions difference. Basic questions of c#.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is not hard. They ask about your project and your role.

Optum Global Solutions Interview FAQs

How many rounds are there in Optum Global Solutions Senior Customer Service Representative interview?
Optum Global Solutions interview process usually has 3-4 rounds. The most common rounds in the Optum Global Solutions interview process are One-on-one Round, Assignment and Resume Shortlist.
How to prepare for Optum Global Solutions Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Optum Global Solutions. The most common topics and skills that interviewers at Optum Global Solutions expect are Career Development, Customer Service, Employee Engagement, Employee Relations and Performance Management.

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Optum Global Solutions Senior Customer Service Representative Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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At par with the average Senior Customer Service Representative Salary in India
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Optum Global Solutions Senior Customer Service Representative Reviews and Ratings

based on 6 reviews

4.2/5

Rating in categories

4.1

Skill development

4.4

Work-life balance

3.5

Salary

4.7

Job security

4.7

Company culture

3.1

Promotions

4.4

Work satisfaction

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