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British Airways Service Advisor Interview Questions and Answers for Experienced
British Airways Service Advisor Interview Experiences for Experienced
7 interviews found
Anonymous
Selected
I appeared for an interview before Mar 2024.
(2 Questions)
- Q1. What are your reasons for wanting this position?
- Ans.
I am passionate about customer service and eager to help clients with their automotive needs while growing in a dynamic environment.
I have a strong background in customer service, having worked in retail where I resolved customer issues effectively.
I enjoy problem-solving and find satisfaction in diagnosing customer concerns and providing solutions.
This position allows me to combine my love for cars with my skills in c...
- Q2. What were your reasons for leaving your previous position?
- Ans.
I left my previous position to seek new challenges and opportunities for professional growth in a dynamic environment.
Desire for career advancement: I wanted to take on more responsibilities and grow within the company.
Seeking a better work-life balance: My previous role required long hours that impacted my personal life.
Pursuing a different company culture: I was looking for a workplace that aligned more closely with ...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Introduction. Previous job roles
- Q2. About CallBA and British Airways
- Q3. Hobbies related questions.
General English Aptitude for testing basic English comm skills.
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Basic questions were asked.
- Q2. Experience if any
- Ans.
I have 5 years of experience working as a Service Advisor in the automotive industry.
Managed customer inquiries and concerns
Scheduled service appointments and communicated with technicians
Provided estimates and recommendations for repairs
Processed payments and invoices
Maintained customer satisfaction and retention
- Q3. Basic communication knowledge
- Q4. Experience of customer experience
- Ans.
I have 5 years of experience in customer service, ensuring customer satisfaction through effective communication and problem-solving.
5 years of experience in customer service
Focus on ensuring customer satisfaction
Effective communication skills
Strong problem-solving abilities
- Q5. How to handle irate customers
- Ans.
Listen actively, empathize, remain calm, offer solutions, follow up
Listen to their concerns without interrupting
Empathize with their frustration and apologize for any inconvenience
Remain calm and composed, even if the customer is being aggressive
Offer solutions to address their issues and make things right
Follow up with the customer to ensure their satisfaction and build trust
Interview Preparation Tips
In Call BA there are no leaves for trainees from training to nesting you don’t have leaves as their roaster doesn’t allow this for nesting agents which isn’t good.
There are training module as per your verticals or the team you’ll be joining.
Selected
I appeared for an interview before Feb 2024.
Questions and answers regarding logical reasoning.
(2 Questions)
- Q1. What are your educational qualifications and professional work experience?
- Ans.
I have a Bachelor's degree in Business Administration and 5 years of experience as a Service Advisor in the automotive industry.
Bachelor's degree in Business Administration
5 years of experience as a Service Advisor in the automotive industry
- Q2. Do you have experience in managing customer support tickets?
- Ans.
Yes, I have experience in managing customer support tickets.
I have managed customer support tickets in my previous role as a Service Advisor.
I am familiar with ticketing systems and prioritizing customer issues.
I have successfully resolved customer complaints and issues through ticket management.
Interview Preparation Tips
British Airways interview questions for designations
Mandeep Singh
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Knowledge about the travel and British airways in particular
- Ans. My own travel experiences in a very positive manner and basic knowledge about British airways and travel industry and major GDS software used around the world. Just be very confident and try to personalize your answers
- Q2. Questions pertaining to past work experiences and family and educational background
- Q3. Elaborate on your past job roles and discuss as much you on how you have dealt with your clients and customer and always make an example with story where you did your best to help the customer despite the ...
- Q4. Salary expectations and you have to be assertive here
Interview Preparation Tips
Best of all advises. Don't be rattled by those interviewers and trust your own skills set. be earnest
I applied via Recruitment Consulltant and was interviewed in Jul 2021. There were 3 interview rounds.
It was an easy test, some basic aptitude skills like numbers, logic, directions, english grammar, etc. would help you sail through the test easily.
Focus on timer as well,
(1 Question)
- Q1. Basic questions on introduction, travel industry and tourism, situation-based puzzles as well Major focus on communication skills.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Nov 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basically, there were 3 rounds of the Interview Process - Group Discussion, Written (20 basic questions) & HR/Managerial. Very basic questions would be asked which would be easy to crack.
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
Normal introduction
(1 Question)
- Q1. Discuss about current affairs
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Do you handle it the overall operations
- Ans. Yes i handle it
- Q2. Do you no excel work
- Q3. Do you handle overall fuelling the all truck
- Ans.
Yes, I oversee the overall fueling of all trucks to ensure they are properly fueled and ready for operation.
Yes, I am responsible for coordinating fueling schedules for all trucks in the fleet.
I monitor fuel levels and ensure timely refueling to prevent any disruptions in operations.
I work with fuel vendors to negotiate pricing and ensure cost-effective fueling solutions.
I track fuel consumption and analyze data to ide...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about a indigo flight
- Ans.
IndiGo is a popular low-cost airline in India known for its punctuality and efficiency.
IndiGo is the largest airline in India in terms of passengers carried and fleet size.
It is known for its on-time performance and customer satisfaction.
IndiGo primarily operates domestic flights within India, but also has international flights to neighboring countries.
The airline offers a no-frills experience with options for add-on s
- Q2. Flight safety in traveling
- Ans.
Flight safety is crucial for ensuring the well-being of passengers and crew during air travel.
Regular maintenance checks on aircrafts
Compliance with safety regulations and protocols
Training for pilots and crew on emergency procedures
Weather monitoring and adjustments to flight paths if necessary
- Q3. Flight basic roule to come in flight
Interview Preparation Tips
British Airways Interview FAQs
Some of the top questions asked at the British Airways Service Advisor interview for experienced candidates -
The duration of British Airways Service Advisor interview process can vary, but typically it takes about less than 2 weeks to complete.
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British Airways Service Advisor Interview Process for Experienced
based on 5 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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British Airways Service Advisor Reviews and Ratings
based on 75 reviews
Rating in categories
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