Automobile Engineering Service Advisor Interview Questions, Process, and Tips

An engine converts fuel into mechanical energy to power a vehicle. It works through a series of processes.

• Fuel is mixed with air and ignited in the combustion chamber

• The explosion pushes the piston down, which turns the crankshaft

• The crankshaft converts the up-and-down motion of the piston into rotational motion

• The rotational motion is transferred to the transmission and wheels

• The process repeats for each cylinder in t

The differential is a device that allows the wheels to rotate at different speeds while maintaining power to all wheels.

• It is located in the center of the axle and allows the wheels to rotate at different speeds

• It helps to maintain traction and stability while turning

• It is commonly found in vehicles with four-wheel drive or all-wheel drive systems

Transmission system transfers power from engine to wheels, allowing vehicle to move at desired speed.

• Transmission system consists of gearbox, clutch, and differential.

• Gearbox contains gears that transmit power from engine to wheels.

• Clutch is used to engage or disengage engine from gearbox.

• Differential allows wheels to rotate at different speeds while turning.

• Automatic and manual transmissions are two types of transmiss

I prioritize and organize tasks, communicate effectively, and utilize technology to efficiently manage multiple customers.

• Prioritize tasks based on urgency and importance

• Organize schedule to ensure timely service for each customer

• Communicate effectively with customers to manage expectations

• Utilize technology such as customer management software to keep track of customer needs and preferences

• Delegate tasks to other team...read more