BPO Systems Engineer- Customer Support Interview Questions and Answers for Freshers

Q1. Tell me about yourself
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Q1. Your desicion for company HR and staffs
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Q1. Tell me about urself
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How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

About working discussion how to work to more improvement

Communication skill

Q1. Tell me about your self
Ans. Hello, my name is saumya singh chauhan I am 20 years old I live h jhansi, uttar pradesh I am done my graduation in BA arts in English I am also done fashion designer I am a public speaker I do many show's in district and state level basically my show's are based for those people who are not happy with his life I am motivated them and give him a new way to live his life I have a 3 months job experience in trading Compa...read more
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Q2. How can we change the mentality of Indian's
Ans. Firstly we all are the Indians we all are belived in over ancient history and tradition But some traditional fath are not perfect we are remove them basically the new indian is over youth , then the youth are educated they now that what is rong and what is right The condition and mentality of India are automatically change
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Q3. What was your goals to future
Ans. I want to becom a very successful person My mother will proud me I want to educate those children who are not go for school for his economical conditions
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Q4. About your college life
Ans. My college life is very good I am a regular student my teacher loves me I am participate all the function in my college
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Q5. What was you favorite move and books
Ans. Now one is my favorite movie I like to see all types or move and I love to reads self improvement books
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Q6. What was your dreams in future
Ans. I want to build a Orphanage
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Q7. Why we hire you for over company
Ans. I am a fresher and a fresher learn all the things very easily and I am self motivated person I learn the thing very easily and do my work with great responsibility
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Q8. You are a fresher or a worker
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Q9. Do you know about the company
Ans. No I am not know more about company
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Q10. Tell me about you number of people lead
Ans. I am a leader or child development organisation and I have lead 20 people
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Q11. What are you learn about your past experience
Ans. I have lear many things about my past experience first thing that I know very well that never give up life always give you a new change
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Q12. Tell me about your communication skill
Ans. My communication was god i am also interact with people i love to communicate with people
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Q13. Why you are join over company
Ans. I read the review of your company that was very god
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Q14. Can you get the job you sift to mumbai
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Q15. Hiw much salary do you want
Ans. 3.5 or 4 lack per year
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Q16. What is your great strength and weakness
Ans. My strength is my self motivation i don't affered with the problems My weakness is some time I believe in rong people
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Q17. How would you rate yourself on a scale of 1 to 10
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Q18. What is your biggest achievement
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Q19. To contribute for the education for children with joining the organization of children education
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Q20. Why are you looking for a change
Ans. I want to do some things new in my life who progress to me a better life
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Q21. For what post do you want
Ans. You give me any post to see my eligibility
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Q22. Who was your inspiration
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Q23. Dif you fail in any class
Ans. 
Yes, I failed in one class during my sophomore year of college.
• I failed a statistics class due to struggling with the material and not seeking help early enough.

• However, I retook the class the following semester and received an A.

• This experience taught me the importance of seeking help when needed and not being afraid to ask questions.
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Q24. What type of to student in college and school
Ans. I am a good student in school and college
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Q1. Introduce yourself ,here the interviewer asked me to introduce myself where more question were base on what i said in my introduction
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Q2. Asked about my hobby ,i said reading therefore they asked fav book ,author name ,publication and one motivation you get after reading the book
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Q3. They were mostly checking my English since i am in my final year so they asked for my subject which i am studying currently.
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Q1. Introduce yourself again same question .
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Q2. We discussed joining date ,availability and are you willing to relocate to new area
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Q1. Machine enable test ,done on versant app where most question are vocabulary related others are what if type question where a situation is given and you have to answer
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Q1. How to deal customers
Ans. 
Dealing with customers requires empathy, active listening, and problem-solving skills.
• Listen actively to their concerns and complaints

• Empathize with their situation and show understanding

• Offer solutions and options to resolve their issues

• Be patient and remain calm, even in difficult situations

• Follow up with customers to ensure their satisfaction

• Maintain a positive attitude and professional demeanor

• Personalize the inter...read more
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Q2. How to handle the customer
Ans. 
Handle the customer with empathy, active listening, and problem-solving skills.
• Listen actively to the customer's concerns and empathize with their situation.

• Ask questions to understand the issue and gather all necessary information.

• Offer solutions or alternatives to resolve the issue and follow up to ensure satisfaction.

• Remain calm and professional, even in difficult situations.

• Thank the customer for their business and...read more
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Q3. For communication skills
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Q4. What is the basic language
Ans. 
The basic language for customer service is the language that the customer is most comfortable with.
• The basic language for customer service varies depending on the customer's preference

• It could be English, Spanish, French, Mandarin, etc.

• It is important for customer service representatives to be able to communicate effectively in the customer's preferred language

• Using a language that the customer is not comfortable with
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Q5. English and Hindi is the must performance
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Q6. That is the resume for
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Q7. What is the hobbies of customers
Ans. 
It varies from customer to customer and cannot be generalized.
• Hobbies can range from reading, writing, and painting to sports, music, and traveling.

• Some customers may not have any specific hobbies.

• It is important to ask customers about their hobbies to build a rapport and personalize the interaction.
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced envir...read more
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Reasoning

Ag

Program

Q1. Tell me a little about yourself
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Q2. Why do you want to work at our company
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Q1. Why did you apply for this job
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Q1. Describe your self in one word
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Q1. Where do you see your self in five years
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Q1. Tell us something about yourself
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Q1. What are you hobbies
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