BPO Systems Senior Customer Service Associate Interview Questions and Answers

Q1. Basic Introduction Name and current location
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Q2. Education and Experiences
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Multiple choice questions on scenarios

Q1. Questions regarding work profile in details
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Q2. Salary discussions and shifts transport availability
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Q1. Tell me about your self.
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Q2. Why want to join this job.
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I want to join this job because, I want to grow my career and enhance my skile and being a self independent
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Q3. What is your weakness and strength?
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My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
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Q4. What are your career goals?
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Q5. Tell me about your family background
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A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
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Q1. Can you provide a standard introduction of yourself?
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Q1. Did you have your exams in the next six months?
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General questions , maths ,GI, basic networking

Q1. Why do you want to join HPE
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Self introduction
Next assessment if select in first round

Versant round..consists of voice test, typing, mail writing

Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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