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Birdeye
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Birdeye Interview Questions, Process, and Tips for Experienced
Top Birdeye Interview Questions and Answers for Experienced
- Q1. If the customer ghosted post presentation how would you connect with him ?asked in Senior Customer Success Manager interview
- Q2. Please elaborate on BANT methodologyasked in Senior Customer Success Manager interview
- Q3. What are your KPIasked in Senior Customer Success Manager interview
Birdeye Interview Experiences for Experienced
10 interviews found
Yash Modi
(1 Question)
- Q1. General programming discussion, class, abstract class, interface, design question, nodeJs theory
Senior Software Developer Interview Questions asked at other Companies
Anonymous
I was asked to create a custom hook and i also create a dynamic react compenet which renders nested data.
Interview Preparation Tips
Senior Front End Engineer Interview Questions asked at other Companies
Priyanshu Gupta
(2 Questions)
- Q1. Asked Spring Boot and java
- Q2. Database question in deth
Software Developer Interview Questions asked at other Companies
(2 Questions)
- Q1. Tell me about your work experience
- Q2. What do you understand by SaaS
- Ans.
SaaS stands for Software as a Service, a cloud-based software delivery model where applications are hosted by a third-party provider and accessed over the internet.
SaaS allows users to access software applications via the internet without needing to install or maintain the software themselves
Users typically pay a subscription fee to access the software on a monthly or annual basis
Examples of SaaS include Salesforce, Mi
(2 Questions)
- Q1. Tell me about your work experience
- Q2. Your individual work experience
(1 Question)
- Q1. Tell me about your work experience
Skills evaluated in this interview
Senior Implementation Specialist Interview Questions asked at other Companies
Birdeye interview questions for popular designations
(1 Question)
- Q1. Walk me through your resume
- Ans.
I have experience in customer success and account management, with a focus on building strong relationships and driving growth.
Started my career as a Customer Success Associate at XYZ company, where I was responsible for onboarding new clients and ensuring their success
Promoted to Customer Success Manager at XYZ company, where I managed a portfolio of 50+ clients and helped them achieve their business goals
Worked as an...
(1 Question)
- Q1. Tell me about yourself Why Birdeye why customer success what do you know about Customer success did you have targets in the previous roles ?
(1 Question)
- Q1. Senior manager Round
(1 Question)
- Q1. Director Round Details on your Previous experiences and fitment to customer success at birdeye
(1 Question)
- Q1. Discussion and negotiation
Interview Preparation Tips
Customer Success Manager Interview Questions asked at other Companies
I applied via LinkedIn and was interviewed in Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. OOP concepts, Collection Framework, Kotlin questions, Android jetpack, Dependency Injection, and one programming question.
(2 Questions)
- Q1. What is your current salary?
- Q2. What is your expected salary?
Interview Preparation Tips
- Baisc java
- baisc kotlin
- Android
- Solid Principles
My Interview was very good. But if your salary is on the higher end, you will be rejected on jealousy basic. I think the interviewer Ash**** got the same jittery and rejected me.
Jobs at Birdeye
Selected
I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.
(1 Question)
- Q1. General questions available on Google. Usually referred by underqualified and incompetent managers.
(1 Question)
- Q1. About professional experience, skills and expertise, why leaving current job, salary expectations
Interview Preparation Tips
The RevOps department is led by incompetent and egoistical Director & VP who lack the essential skills for their roles. They feel threatened and insecure by smart/intelligent individuals and engage in unethical politics (with support of HR & senior management) to remove them from the team and company (trust me, that's the only job they are good at ;). Protect your career by staying away.
(2 Questions)
- Q1. Basics of selenium and java 1 java program write test cases for uploading profile pictures and text box
- Q2. Questions from skills added in resume
Interview Preparation Tips
Writing test cases for text box and profile pic upload
Sdet Automation Test Engineer Interview Questions asked at other Companies
Kuldeep Rathee
Selected
I applied via LinkedIn and was interviewed before Oct 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Basic Data structure, Algo, Basic Android
- Q2. Searching sorting
- Q3. Basic Android Questions
Basic Android Questions, SDLC, Design Patterns, Data Binding, DI etc.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2021. There were 8 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What are your KPI
- Ans.
My KPIs are focused on customer satisfaction, retention, and revenue growth.
Customer satisfaction score (CSAT)
Net Promoter Score (NPS)
Customer retention rate
Revenue growth from existing customers
Upsell and cross-sell opportunities
Time to resolution for customer issues
Number of successful customer onboarding
Renewal rate
Churn rate
- Q2. Please elaborate on BANT methodology
- Ans.
BANT is a sales qualification framework that stands for Budget, Authority, Need, and Timeline.
Budget: Does the prospect have the financial resources to make a purchase?
Authority: Does the prospect have the decision-making power to make a purchase?
Need: Does the prospect have a problem that your product or service can solve?
Timeline: When does the prospect need to make a decision or implement a solution?
- Q3. How you upsell ,
- Q4. If the customer ghosted post presentation how would you connect with him ?
- Ans.
I would follow up with the customer through multiple channels and offer additional support.
Send a follow-up email or message to check in on the customer
Offer additional resources or support to address any concerns or questions they may have
Try reaching out through different channels such as phone or social media
Be persistent but respectful in your attempts to reconnect with the customer
Interview Preparation Tips
Senior Customer Success Manager Interview Questions asked at other Companies
Birdeye Interview FAQs
The duration of Birdeye interview process can vary, but typically it takes about less than 2 weeks to complete.
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Birdeye Interviews By Designations
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Interview Questions for Popular Designations
Birdeye Interview Process for Experienced
based on 6 interviews
Interview experience
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Birdeye Reviews and Ratings
based on 145 reviews
Rating in categories
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Software Engineer
40
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Senior Software Engineer
29
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Customer Success Manager
26
salaries
| ₹0 L/yr - ₹0 L/yr |
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Customer Success Manager
22
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
21
salaries
| ₹0 L/yr - ₹0 L/yr |
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