BigBasket Non Voice Customer Care Executive Interview Questions and Answers

First you need to fill the form on Amazon career website then you will receive a mail from Amazon with Versant test link and password. In Versant there will be few groups 1)Listening and repeating 2)Arranging the jumble words in a sentence 3) listen the statements and answer 4) Listen the paragraph and write 5) Fill the blanks with appropriate words correct spelling 6) read the lines and you will get 90sec to rephrase and type the same lines.
You can get multiple videos on YouTube by searching Amazon Versant test.

Q1. About yourself and educational qualifications and experience if experienced.
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Q1. The flipkart launching date?
Ans. 
Flipkart was launched on October 2007.
• Flipkart was launched in October 2007.

• It was founded by Sachin Bansal and Binny Bansal.

• Initially started as an online bookstore, it later expanded to sell a wide variety of products.
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Q2. What is flipkart ceo name?
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Q1. Sales ,product services
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Q2. Profit sale,product parchase
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Height and distance time and work

Q1. My hobbies are listening music and playing cricket and hockey
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Q2. I have to take some break if in case
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Q3. I would wanted when my any
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Q4. And sometimes i am going
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Q5. And when I meeting in the
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Q6. My colleague are arrv
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Q7. Am going when I free
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Q1. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer queries, concerns, and complaints.

• It includes providing information about products or services, helping customers make informed decisions, and resolving issues.

• Good customer service can lead to customer loyalty and positive word-of-mouth marketing.

• Examples of customer s...read more
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Q2. Customer ki need kasa samzaga ?
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Q3. How many types of customer ?
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There are two types of customers - internal and external.
• Internal customers are employees or departments within the same organization.

• External customers are individuals or organizations outside the company who purchase goods or services.

• Internal customers are just as important as external customers as they contribute to the success of the company.

• Examples of internal customers include IT, HR, and accounting departments...read more
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Q4. What is responsibly as a customer care executive ?
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Responsibility of a customer care executive is to provide excellent service and resolve customer issues efficiently.
• Listen actively to customer complaints and concerns

• Provide accurate and timely information to customers

• Resolve customer issues efficiently and effectively

• Maintain a positive and professional attitude

• Follow company policies and procedures

• Continuously improve knowledge and skills

• Ensure customer satisfaction
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Q1. What is customer service? Is the support you offer ur customer before and after buying ur product.
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Customer service is the support provided to customers before and after purchasing a product or service.
• Customer service involves assisting customers with their inquiries, concerns, and issues.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving any problems they may encounter.

• Customer service can be provided through various channels such as phone, emai...read more
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Q2. What is e commerce? Buying things over internet.
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E-commerce refers to the buying and selling of goods and services over the internet.
• E-commerce allows businesses and individuals to conduct online transactions.

• It involves online shopping, electronic payments, and online auctions.

• Examples include Amazon, eBay, and Alibaba.

• E-commerce has revolutionized the retail industry and provided convenience to consumers.

• It has also opened up global markets and increased competitio
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Q3. What is emphaty and sampathy
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Empathy is the ability to understand and share the feelings of others, while sympathy is feeling compassion or pity for someone.
• Empathy is putting yourself in someone else's shoes and understanding their emotions.

• Sympathy is feeling sorry for someone or showing compassion towards them.

• Empathy involves actively listening and showing understanding, while sympathy involves offering support or comfort.

• Example: If a friend ...read more
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Q1. Women empoerment? It refer to the making women powerful
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Q2. Who is ur role mobel?
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My role model is Elon Musk.
• Elon Musk is a visionary entrepreneur who has achieved great success in multiple industries.

• He founded companies like Tesla, SpaceX, and Neuralink, revolutionizing electric vehicles, space exploration, and brain-computer interfaces.

• Musk's determination, innovation, and ability to think outside the box inspire me to push boundaries and strive for excellence.

• His focus on sustainable energy and ...read more
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Q3. Tell me any movie story?
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A young boy befriends an alien and helps him return home while evading government agents.
• A young boy discovers an alien stranded on Earth.

• He forms a bond with the alien and names him E.T.

• Together, they try to find a way to send E.T. back home.

• They face obstacles and evade government agents who want to capture E.T.

• In the end, E.T. is successfully sent back home, leaving the boy with fond memories.
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Q4. What r the pros and cons of e commerce?
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E-commerce has revolutionized the way we shop, but it also has its drawbacks.
• Pros: convenience, wider selection, competitive pricing, accessibility

• Cons: lack of personal touch, security concerns, potential for fraud, reliance on technology

• Example: Amazon offers a vast selection of products at competitive prices, but customers may not receive the same level of personalized service as they would in a physical store.

• Examp...read more
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Q5. Tell me about your hometown?
Ans. 
My hometown is a small coastal town known for its beautiful beaches and seafood.
• Located on the coast

• Famous for its beaches

• Renowned for its seafood

• Close-knit community

• Rich cultural heritage
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Q6. Tell me about your school or college life?
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I had a fulfilling school and college life filled with academic achievements, extracurricular activities, and lifelong friendships.
• I was a dedicated student and consistently achieved top grades.

• I actively participated in various clubs and societies, such as the debate club and the drama club.

• I was elected as the class representative for two consecutive years, showcasing my leadership skills.

• I formed strong bonds with m...read more
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Aptitude test means person's ability in a particular skill or field of knowledge

Q1. Are you interested to relocate
Ans. 
Yes, I am interested to relocate for the Non Voice Customer Care Executive position.
• I am open to new opportunities and experiences in different locations.

• I believe that relocating can provide me with a fresh start and a chance to grow professionally.

• I am willing to adapt to new environments and work cultures.

• I have previously relocated for job opportunities and have successfully adjusted to new surroundings.

• I understan...read more
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Q2. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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