Bank of America Customer Service Interview Questions and Answers

Q1. Self introduction and working experience
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Q1. About my self and education
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Q2. My job experience and family background
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Q3. Education and qualification
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Q4. Family background
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Q5. Work experience
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Q1. About my previous work
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Q2. What is SOP, SLA, TAT
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SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.
• SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

• SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.

• TAT is the time taken to complete a process or fulfill a re...read more
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Q3. Tell me about your self
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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About microfinance knowledge

Q1. What is portfolio ?
Ans. 
A portfolio is a collection of investments owned by an individual or organization.
• A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

• Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

• Investors often review and adjust their portfolios regularly to meet their financial goals.

• Portfolio management involves selecting and monitoring investmen...read more
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Q2. What is PAR ?
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PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.
• PAR is a structured approach to handling customer problems.

• Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

• For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom
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Q1. What is About Projection & implement ?
Ans. 
Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.
• Projection involves analyzing past data and trends to predict future outcomes

• Implementation involves putting plans into action to achieve desired goals

• Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention
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Q2. What is Target & achievement ?
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Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.
• Setting specific, measurable, achievable, relevant, and time-bound targets

• Developing strategies to reach the targets

• Monitoring progress towards the targets

• Taking corrective actions if necessary to ensure targets are met or exceeded
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Q1. What is phone Banking?
Ans. 
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
• Allows customers to check account balances

• Enables customers to transfer funds between accounts

• Provides assistance with setting up automatic bill payments

• Allows customers to report lost or stolen cards

• Offers support for general inquiries and account maintenance
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Q2. Tell me about your city and what is most famous in your city?
Ans. 
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
• Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

• Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

• Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
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Q3. Tell me about yourself?
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I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
• I have X years of experience in customer service roles

• I excel at resolving customer issues and providing excellent service

• I am a great communicator and team player

• I am passionate about helping customers and ensuring their satisfaction
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Q1. Tell me about yourself ?
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Q2. How did you hear about this role?
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Very basic test simple maths and logic questions

Q1. Intro your self
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Q2. Why should we hire you
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Q3. What are your strengths and weakness?
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Q4. What you bring to the table?
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100 marks aptitude test

100 marks of reasoning test

Q1. Self introduction
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Q2. Expected salary
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Q1. Tell me about yourself
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Q2. Whats your working experience
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