Bandhan Bank Branch Relationship Executive Interview Questions and Answers

Q1. Tell me about yourself ?
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Q2. Your qualifications and experiences
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Q3. Tell me about your family?
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Q4. Why do look for this job
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Q5. How do you console arrogant customer
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Q6. How do you handle customers
Ans. 
I handle customers with patience, empathy, and effective communication.
• I listen actively to their concerns and needs.

• I empathize with their situation and offer solutions.

• I communicate clearly and effectively to ensure their satisfaction.

• I follow up with them to ensure their needs are met.

• I maintain a positive attitude and remain professional at all times.

• For example, when a customer was upset about a billing error, I l...read more
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Q1. Introduction about the background
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Q2. How will you be useful in the company
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Q3. Are you comfortable for pan india location
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Q4. Are you eager to learn
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Q5. Loyal to the company
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Q1. What were you looking last organisation.
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Q2. Banking products knowledge
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Q3. Customer handling, sales Banking products.
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Financial related. Banking related questions.

Q1. Yes bank total employee working level
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Q2. Yes Bank daily is target employee people, loans services target most importants
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Q3. People are coming into for fast questions.Yes Bank
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Q4. Employees starting stage
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Q5. Yes Bank first Target people are money!
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Q1. Manager and zonel manager interview
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Q2. What is location and work
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Q1. What is working capital
Ans. 
Working capital is the difference between a company's current assets and current liabilities.
• Working capital is essential for a company's day-to-day operations.

• It indicates the company's ability to meet its short-term financial obligations.

• Formula: Working Capital = Current Assets - Current Liabilities

• Examples: Cash, accounts receivable, inventory are current assets. Accounts payable, short-term loans are current liabi
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Q2. What is DSCR Ratio
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DSCR Ratio is Debt Service Coverage Ratio, a financial metric used to measure a company's ability to cover its debt obligations.
• DSCR Ratio is calculated by dividing a company's operating income by its total debt service payments.

• A DSCR Ratio of 1 or higher indicates that a company is generating enough income to cover its debt payments.

• Lenders typically look for a DSCR Ratio of 1.25 or higher when evaluating a company's
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Q1. Talk about yourself
Ans. 
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and ensuring customer satisfaction

• Strong communication and interpersonal skills

• Proven track record of increasing customer retention rates

• Proficient in CRM software such as Salesforce
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Q2. How long have you been working?
Ans. 
I have been working for 5 years in customer service roles.
• 5 years of experience in customer service

• Started in entry-level customer service position and worked way up to Customer Relationship Manager

• Experience in handling customer inquiries, resolving issues, and building relationships
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Q3. Why is Staff stifaction strong .
Ans. 
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
• Positive work environment fosters motivation and job satisfaction

• Effective communication ensures clarity and reduces misunderstandings

• Recognition of achievements boosts morale and motivation

• Opportunities for growth and development show investment in employees' future

• Support...read more
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Q1. Want you in this company.
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Q2. Why we do not How much customer handling do you do?
Ans. 
Customer handling is more about quality than quantity in building strong relationships.
• Quality of customer interactions is more important than quantity

• Focus on building strong relationships with customers rather than just handling a large volume

• Effective communication and problem-solving skills are key in customer handling

• Examples: Resolving customer complaints effectively, providing personalized service, building trus
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Q1. Tell me about your self.
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Q2. If do you have experience then they will ask ask you
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Q1. Tell me about your self .
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Q2. If do you have experience then they will ask you.
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